Your guide to driving with UberX Share
With UberX Share, riders heading in the same direction choose to share a trip. Uber finds the best route to pick up multiple riders along an UberX Share trip. This means more time driving and less time waiting for your next trip request.
How UberX Share works
Receive an UberX Share request
When you get a request, you'll see an indicator that the passenger has selected UberX Share, which means they've chosen to share their trip with other passengers.
Pick up your first rider
Drive towards the first pick-up address. When you reach the pick-up location, start the 2-minute countdown timer. If your passengers don't show up within 2 minutes, you can cancel the trip and select Rider no-show in the Uber app. You can then view cancellation fee amounts for your area on the Fares section of your partner dashboard.
A rider can choose to walk to a pick-up spot at a nearby corner so you can avoid unnecessary detours. If a rider has chosen to walk to a pick-up, you'll see an indicator in the app.
Receive an extra UberX Share request
On the way to your passenger's destination, you may get another request added to your UberX Share trip. Navigation will be updated automatically, and it might send you to pick up the next rider before you drop off the first one.
Drop off riders
You should drop riders off in the order that the app displays. The order of pick-ups and drop-offs is based on the route and where everyone is heading. It's possible that your second rider will get dropped off before your first rider. Once you've dropped off all riders, you can assign a rating to each passenger.
UberX Share Safety Training
Helpful tips for UberX Share trips
As part of our commitment to safety, and following discussions with TfL, we've launched a ride-sharing training programme for all partner drivers. This training will give you valuable skills for both UberX Share and other types of trips, helping you to identify a difficult rider, deal with the situation correctly and then report them.
Managing potential conflicts between co-riders
Managing potential conflicts with your riders
UberX Share safety training frequently asked questions
- Why can't I go online?
UberX Share safety training is mandatory for all drivers in London
- If you haven't completed the training, your account may have a temporary restriction on it
- The training should only take 20 minutes and it's important to sign in with the email address associated with your account, so we know you've completed it.
- You can access the training at t.uber.com/poolsafety
- I have completed the UberX Share safety training. When can I go online?
- If you completed the training by 3 p.m. today you will be able to go online and confirm trips by the end of day
- However, if you completed the training after 3 p.m., you should be online within 24 hours
- How do I access the quiz/training?
- You can access the training at t.uber.com/poolsafety
- It should take around 20 minutes to complete, and you can take the training as many times as you like
- To ensure we know you've completed the training, please use the email address associated with your partner account to log in
- Why do I have to do the training?
We've launched this training programme following discussions with TfL, as part of our commitment to safety.
- The training will explain how to identify a difficult rider, deal with situations correctly and report them – on UberX Share and other trips.
- The quiz is a requirement as you and your riders' safety is important to us. Please ensure you complete it.
- How to download certificate from Northpass
- You can access the training at t.uber.com/poolsafety
- Please follow the steps below to access your certificate:
- Log into https://uberpoolsafetytraining.northpass.com using the email address associated with your partner account
- After logging in, navigate to the email that contains the certificate
- Click on the button within the email to download the certificate & ensure that you open the certificate in the browser (i.e. Chrome, IE, Firefox, etc.) that you just logged in on
- Quick heads-up: Please ensure that your certificate opens in the same browser that you used to perform the steps provided above. If the certificate does not open in the correct browser by default, you can right-click on the button, select the Copy Link Address Option, and paste it into the browser that you logged into by performing the steps above
- Anything else
Please contact Uber directly through the 'Help' section in your Uber Partner app.
UberX Share earnings: how fares and service fees work
UberX Share currently operates in a way that average earnings in London per trip across UberX Share trips are currently higher than the average earnings if those trips had been with UberX. We'll update this page if this situation changes*.
UberX Share is structured to help keep your earnings as close as possible to an equivalent trip with UberX, so service fees could be just 10% for some trip segments.
In almost all cases, the fare is based on the estimated time, distance, traffic and surge pricing. If not, it will be based on the actual time and distance.
UberX Share offers more affordable prices than UberX and exact fare estimates for riders, which UberX doesn't. This is to encourage more riders to take more trips. A rider promotion applied to a trip won't affect your earnings.
With UberX Share in London, having more than one pick-up means you can have multiple riders paying you at the same time.
To learn more about fares and service fees, see the blog post here.
*From February 2019 (when the improved UberPool product was launched) to October 2019, average earnings per UberX Share trip (including all segments in a trip) were higher than earnings that would have been generated if those trips were at UberX rates (using the actual time, distance and surge multiplier of the overall UberX Share trip and the applicable UberX standard service fee applied to those trips as a basis for calculation).
UberX Share cancellations
A rider has up to 60 seconds to cancel once you confirm their trip request if that rider is your next pick-up and you've started travelling to the pick-up point. If that rider cancels after 60 seconds, you'll receive a cancellation fee of £3 (before Uber's service fee).
Riders only have 2 minutes to meet you once you arrive and are waiting at the pick-up point. Otherwise, the booking is ended and you'll receive a cancellation fee of £4 (before Uber's service fee).
Understanding the details
Viewing your UberX Share earnings
You'll see your total earnings in the waybill when you're on-trip, in your pay statement, and in the Earnings section of the Driver app.
To see a more detailed breakdown of each individual UberX Share trip, you can go to your Earnings section in the app.
Receiving tips
Just like any other trip option, UberX Share riders are prompted with the option to tip once their trip has been completed. More riders on UberX Share means more opportunities for tips.
How UberX Share ratings work
UberX Share passengers are able to rate the trip once it has ended. When passengers choose to leave a rating, they're sharing how they felt about the overall Uber experience you provided, on a scale of 1 to 5 stars.
Ratings protection
We protect your rating from things you can't control on UberX Share trips, such as in-app navigation and co-rider behaviour. When a rider gives a rating lower than 5, they're prompted with a list of possible reasons. If the rider selects an option that is out of your control, it won't count towards your overall rating.
Passenger rating
Our rating system is a two-way street. For UberX Share, you could rate each passenger as soon as they reach their destination, but you also have the option to assign a rating to all passengers who matched along a single chain. It's safer to rate all passengers at the end of the trip, after all previous riders have left your vehicle. If you assign a rating lower than 5 stars, you'll be prompted to provide optional feedback. Uber uses this feedback to improve rider education.
Frequently asked questions
- How many riders are in each UberX Share request?
Riders can only request an UberX Share trip for themselves at this time. Each individual rider will only be matched with up to one additional rider, for a total of two riders in the vehicle at once at most.
- Do I have to use Uber’s navigation?
You may use your preferred navigation app, but Uber's in-app navigation is highly recommended for UberX Share trips. With Uber's navigation, you'll automatically see passengers added to your UberX Share trip without any extra taps, to help you have a seamless and stress-free experience. Visit Settings in your Driver app and tap Navigation to change these preferences.
- What if my rider wants me to decline an additional passenger pick-up?
You can politely remind the rider that they’ve opted to share their trip with other passengers for a more affordable price. If they would prefer to take a private trip or are running late, you can offer to end their trip early and suggest they request an UberX trip for a private and direct trip.
- What if my rider wants to change their destination?
UberX Share drop-off locations are fixed because Uber matches riders based on pick-ups and destinations. Changing the destination will affect the other passengers in the car. If they insist, you can offer to end their trip early and suggest they request an UberX Share trip with their updated destination or request with UberX.
- What if my rider didn't mean to request UberX Share?
It's best practice to confirm at pick-up that your rider intended to request an UberX Share trip and share their trip with other passengers. You can also confirm that a rider has chosen to walk when you arrive at their drop-off point. If your rider didn't mean to request UberX Share or would like a door-to-door trip, kindly ask that they cancel and request a trip with UberX instead.
- What if a rider isn’t at the pick-up location?
Consider waiting a moment before calling the rider. If they still haven’t shown up after 2 minutes, you can cancel the trip – select Rider no-show and then you can move on. You’ll see a cancellation fee in your pay statement.
- How can I see my per-trip UberX Share earnings?
You can go to the Earnings section of your Driver app and tap the link at the bottom of the screen to see a detailed breakdown of each individual UberX Share trip.
- Do my UberX Share fares include Surge or Boost+ pricing?
Yes, UberX Share time and distance rates will include surge or Boost+ pricing. Each UberX Share request counts toward your Quest promotion.
- How are my earnings related to what a rider pays for an UberX Share trip?
Your earnings are calculated based on fixed per-minute and per-mile rates starting from when the first rider enters your car to when the last rider exits. The surge multiple that exists when you accept the first UberX Share rider will be the multiplier that applies to the entire UberX Share trip. Any promotions or discounts the rider uses will not affect your earnings.
- What happens if I only have one rider during an UberX Share trip?
You’ll always earn the time, distance, base fare and any applicable surge or boost pricing for the entire duration of the trip. In this case, you’ll be paid from the time the rider enters your car to when they leave your vehicle.
- If there’s traffic and the trip is longer than expected, do I still receive payment for the extra time I spent on the trip?
Yes, you’re paid for the whole time you spend on a trip. Even though riders pay an upfront price, your earnings are calculated based on the actual time and distance you travel plus applicable surge and boost.
- Will I be paid for the time I spend waiting for my riders on an UberX Share trip?
You're paid fixed per-minute and per-mile rates starting from when the first rider enters your car to when the last rider leaves. If you've got an UberX Share rider in your car and spend time waiting for another rider once you arrive at their pick-up location, you'll always be paid for this time.
- Where can I find my UberX Share rates, including my pick-up fares for additional stops?
Visit partners.uber.com to find your exact rates for all types of trips, including UberX Share.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.
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