Driving Safety Forward
Your safety is our priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because safety never stops.
Our Door-to-Door Safety Standard
Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Our Door-to-Door Safety Standard
New measures to help keep you safe and healthy.
In this together
All riders and drivers must wear a face cover or mask when using Uber.
Face Cover Check
We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.
Health and safety supplies for drivers
We are working to provide drivers and delivery people with health and safety supplies like masks, disinfectants, and gloves to deliver food.
We are working with the World Health Organization (WHO) to share safety tips and resources.
Ride Safety Feedback
You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.
Designing a safer ride
Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.* Stay connected and protected when you ride.
Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.
Real time ID check
To make sure that registered drivers are the ones driving, a real-time identification check system has been implemented. Drivers are randomly asked to take in real-time a photo of themselves, and the photo is then compared to the one logged on their Uber account.
Phone Number Anonymization
Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.
All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.
Share My Trip Centre
Let the people you love know where you are. Choose your Trusted Contacts in the app and set reminders to share your trip details with them.
Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.
Get help fast. Call local emergency services right from the app, wherever you are.
Real Time Call Back
In case of an emergency reported via the "Help" section within the app, our teams call you back in less than 3 minutes.
Client support, 24/7
Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.
Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe. A consistently low-rating can lead to suspension or deactivation.
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.¹
Introducing PIN verification
It ensures you are getting into the right car with the right driver by using a unique PIN. You can choose to opt in to this feature for added peace of mind on every ride (Settings > Verify your rides > Use PIN to verify rides). After opting in, you’ll receive a unique 4-digit PIN whenever you request a ride. Before entering your driver’s vehicle, tell them your PIN; if they are the driver the app matched you with, they’ll be able to start the trip after they enter your PIN into their app.
Drivers must clear several screenings
All potential driver-partners must complete a criminal background screening process before they can accept ride requests through the Uber app.
Driving Hour Limits
To help make roads safer for everyone, Uber automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.
Speed Limit Alerts
The Speed Limit Alerts feature flashes visual reminders to help drivers stay at a safe speed.
In order to drive on the Uber platform, every vehicle must pass an independent annual inspection to verify that it is safe to drive.
Insurance on every trip
Uber partners with leading companies to help protect riders and drivers if anything happens.
Check your ride, every time
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Match the license plate number.
Match the car make and model.
Check the driver's photo.
Strengthening our community
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Safer journeys for everyone
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Listening to a Safety Advisory Board
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Partnering with public safety officials
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Supporting disaster-relief efforts
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
Certain requirements and features vary by region and may be unavailable.
This feature is in the process of rolling out and is currently only available in select markets.