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Driving at John C. Munro Hamilton International Airport (YHM) (YHM)

Airports can be complicated places, especially for drivers. But knowing the basics, and getting information in advance about your local airport, can help make sure you’re prepared for your first pickup or dropoff.

Information

Uber at YHM

Riders at YHM can request Uber when leaving the airport. Here are a few things to keep in mind.

  • Driver cancellations:

  • Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.

  • Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect Driver-partners to follow the instructions of the airport staff.

  • Trade dress: The Uber vehicle decal (trade dress) must always be displayed on the rear passenger window facing outward. Driver-partners can obtain this Uber decal by mail by using this form.

How pickup requests work

Pickups at YHM

It’s easy to receive trip requests from riders leaving the airport. The dedicated pickup location is located at the west end sidewalk along the terminal curb.

Based on feedback from YHM, please be mindful of:

  • Waiting in the areas in and around airport grounds, but avoid loitering at the terminal curb.
  • Respecting the waiting areas of taxi or shuttle operators.
  • Meeting your rider in their selected pickup location.
  • If the airport is crowded, consider contacting your rider using the Uber driver app to confirm their exact location.

Waiting for requests

You‘ll only get trip requests at the airport when you’re located in the waiting lot. Once you enter the lot, you’ll be placed in a virtual queue where the first driver to enter will be the first to receive a trip request.

Map of Waiting Lot

How dropoff requests work

Dropoffs at YHM

The dedicated dropoff location is located at the west end sidewalk along the terminal curb.

Rematch

We’ve launched the Rematch feature at this airport. To qualify for Rematch, you must first complete a dropoff at the airport. Rematch then allows any driver-partner who just completed an airport dropoff to receive a pickup request without having to wait in the Waiting Area.

If you don’t receive a request within a few moments, this means there are no Rematch trips available and you should go to the waiting area if you would like to wait for a request.

Please note that waiting around the terminal will not increase your chances of receiving a Rematch. If available, Rematch will only occur a few moments after you complete an airport dropoff.

Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.