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Delivery tips and FAQs


UberEATS is available from 8am-12am seven days a week. Expect delivery requests particularly between 11am and 2pm for lunch and 5pm-8pm for dinner.

Conseils pour livrer avec Uber

Review the details

Watch out for important details such as pickup and drop-off locations, the order number (restaurants will ask you for this), and contact information. Make sure you have your delivery bag with you!

Check for special instructions

The restaurant may proivde helpful tips on parking and how to access restaurants or customers best.

Need help? Call or email us!

Use in-app support or email to get help when you need it. Need an answer right away? Reach us at 1-800-585-0062.

Foire aux questions

What happens if I can't find the customer?

The best way to make sure the food is delivered is to call/text the customer if you cannot find them - just tap on the clipboard icon in the upper righthand corner of your app for their contact info! After that, we recommend waiting 10 minutes for the customer to show up. If the customer is not there after 10 minutes, call us on our support line before cancelling the trip.

Do I have to deliver to the door?

UberEATS is a door-to-door service. Try your best to find a safe and legal parking space before heading inside.

Help! A customer wants to change their address!

Currently, UberEATS customers have no way to change their address in the app, so customers may call or text you with a new address. Go ahead and deliver their order to the new address.

If the new address seems significantly farther away, give us a call at 1-800-585-2755 and one of our support representatives will let you know whether or not the address is within our service area. Once the trip is completed, just write in directly from your app and let us know the new address you delivered to, and we’ll be happy to adjust your fare.

Will Uber pay for my parking ticket?

Uber will not cover parking tickets. We recommend following the pickup instructions suggested by the restaurant.

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