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Intelligent Automation Operations Lead, FinOps

Finance Operations, Finance & Accounting à San Francisco, CA

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role


The Uber FinOps team is building its Robotic Process Automation Center of Excellence and is looking for a hands-on, details-oriented Operations Lead.


The Operations Lead is responsible for Intelligent Automation (IA) delivery oversight from a technology perspective. The role is responsible for the delivery of automations that are secure, efficient, and accurate. The role also manages hardware, software, and access related to IA. This Lead will manage a support team responsible for designing and building a global automation infrastructure; delivering the automation; building the automation pipeline from a technology lens; and scaling IA globally for Uber. S/he will work in collaboration with the other technology stakeholders at Uber.


The Operations lead will report in to the COE leader.

What You’ll Do



  • Expertise in IA technology (capabilities and functionality)
  • Expertise in Infrastructure Design, architecture, Security
  • understanding in Windows environment, SQL server & IIS
  • Business Insight
  • Analytical Skills


  • Drives Results
  • Leads Effective Teams
  • Ensures Accountability
  • Manages Change, Ambiguity & Complexity
  • Delegates Responsibility


  • Communicates Effectively (Written & Verbal)
  • Manage Conflict (internal)
  • Action-Oriented
  • Project Management
  • Issue Management


  • Oversee bot management in accordance with the agreed service level agreements (SLAs) to achieve a consistent high standard of operations
  • Manage the automated processes on a daily basis to ensure they are scheduled in line with business requirements and that exceptions, referrals and system outages are handled appropriately
  • Engage with business and function leads to identify and prioritize optimization of deployed automations
  • Liaise with IT leaders to ensure that the services, support and security for the technical environment scales in line with RPA growth
  • Understand system and business change cycles and release schedules to ensure automated processes are proactively amended to avoid impact
  • Track, monitor and refine key performance indicators (KPIs) to measure usage and business benefit
  • Create and execute escalation mechanisms for the effective removal of bot blockers and defects
  • Identify and manage risks and dependencies and effectively manage these across multiple teams and stakeholders
  • Build/support and maintain Bot platform. Manage VTM/patches and adhere to proper risk and control items.


What You’ll Need
  • 5 Minimum Years of Experience as technical operations lead for Intelligent Automation (IA)
  • 2+ years experience with RPA technologies.
  • Windows environment - including SQL server, & IIS (MS Internet Information Server) - experience
  • Architectural and design knowledge.
  • IA infrastructure building experience.
  • End-to-end IA design/build/delivery.
  • Ability to troubleshoot, measure, and report on bots.
  • Ability to scratch build frameworks, processes and change management for a fast-growing FinOps IA group: This is an opportunity to leverage your background and experience in a rare green field situation. High impact!
  • Experience scaling to hundreds of bots!
  • Proven cross-functional stakeholder management experience.
  • Experience leading, coaching, and developing others.
  • Systems release management experience.


Bonus Points for:

  • UiPath
  • AA - automation Anywhere
  • Health Check tools
  • Jira


About the Team

The Finance Operations and F&A Global Business Services mission is to build scalable, compliant, competitive end-to-end operations that serve our customers. You will be part of a new team rolling out IA for the first time to Uber! Leverage your experience to scale up the fastest growing tech company in history!

Déclaration de confidentialité pour les postulants

Chez Uber, nous ne faisons pas qu'accepter la différence : nous la célébrons, nous la soutenons et nous l'encourageons pour nos collaborateurs, nos produits et notre communauté. Uber est fier d'offrir les mêmes opportunités à chacun. Nous nous engageons à offrir à tous les mêmes opportunités, quels que soient, par exemple, l'origine, la religion, l'identité et orientation sexuelle, l'âge, la nationalité, le statut marital ou le handicap.