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Facilities Manager- Latam

Workplace, People & Places en Mexico City, Mexico

About the Company


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.


GPTW_small_(2)  EQUIDADMX_2018  Superempresas_Completo_2019

About the Role


Global Workplace and Real Estate at Uber strives to create cost-effective and timely execution of initiatives while partnering with the business in order to enhance the employee experience and foster thoughtful and engaging workspaces.

What You’ll Do

As a LATAM Facilities Manager you will play a lead role in the development and delivery of excellent facility management services across a vast and varied portfolio of real estate across LATAM. You will work with outsourced vendors and a central and remote team of employees to manage efficient facilities solutions that enhance Uber’s productivity and the ability to achieve business goals.

  • Team Leadership
    • Manage and inspire your team every day.
    • Search for best practices, manage change, promote continuous improvement and provide the rules & tools necessary for your team necessary to do their best work.
    • Develop, implement and evaluate policies, procedures and practices that support the performance of the entire facility organization.
    • Develop, manage and oversee various relationships (suppliers, community, business partners, etc.).
    • Ensure compliance (safety, finance, etc.).
  • Operations & Maintenance
    • Oversee all facility operations (soft services) and maintenance activities (hard services) for the region. This includes service design, scoping services, contracting, developing templates, deliver finances (budget & lifecycle costs) and reporting.
    • Soft services: food services, security, janitorial, events, landscaping, reception services, etc.
    • Hard services: mechanical, engineering and plumbing, HVAC, building installations etc.
    • Communication: develops and manages excellent communication strategy and execution in collaboration with peers in other regions to ensure cohesive comms across our facilities portfolio.
    • Risk Management: business continuity and safety.
  • Vendor Management
    • Building and maintaining a multidisciplinary relationship with regional vendors.
    • Procurement strategy: be the driver for the region.
    • Tendering and bids: regionally responsible for leading this effort with the third party facilities team.
    • Develop, review and compare performance metrics for facility management services, including benchmarking, service response, resolution times, satisfaction, etc.
    • Establish and manage key performance indicators at regional level with vendors.
    • Establish and manage service level agreements at regional level with vendors.
  • Information and Knowledge Management
    • Collect, verify, analyze and report facility management data regionally.
    • Implement, use and guide change to utilizing Facility Management technology as part of an integrated E2E workplace technology suite.
    • Data steward: lead the team in delivering accurate data.
    • Develop & Present management information.
  • Financial management
    • Manage and oversee the financial management (budget) of the regional facility organization.
    • Manage the finances associated with regional supplier contracts.
    • Manage the team’s procurement and chargeback procedures in conjunction with chargeback.
    • Financial risk management.
  • Interfacing with other teams
    • Alignment with Security and IT partners on a regional level.
    • Alignment with global ‘’ domain experts’’ and local domain counterparts:
    • EHS: Ensure coordination, collaboration and implementation of EHS standards across the region.
    • Space management: Partner with Facilities and Space Planning leadership to develop a regional workplace strategy and objectives to ensure effective scalability.
    • CRM: Ensure close collaboration and communicate proactively with business leadership on process change, service improvement or other high level impacts to specific sites.
    • CRM: Works with regional workplace leadership and CRM lead to understand business goals in order to predict facility management needs.
    • Facility Management: Collaborate with global domain experts and regional teams.
    • Transaction Management: Collaborate with the global Transaction Management team and regional real estate efforts as necessary. Particularly when it comes to calculating Total Cost of Occupancy.
    • Project Management: Collaborate with global Project Management team and regional PM team as necessary. Particularly when it comes to hand-off between construction and operation phases.


What You’ll Need

    • Experience in Mexico and other LATAM countries 
    • Bachelor/Master studies in the CRE field and/or in business studies
    • A minimum of 7 years of experience as a Facilities Manager working with regional facility management teams
    • International Facility Management Association (IFMA) and CORENET certification
    • Demonstrated experience in strategic facilities management planning, adapting strategies to local markets, and lead implementations
    • Solid experience leading high-performance work teams and strong communication skills at an Executive level
    • Solid knowledge of change management methods/principles
    • Experience working on both the client and supplier side; as both technical knowledge and strong customer service orientation is required
    • Fluent English is required
    • Fluent Portuguese is a strong plus

Bonus Point if


    • Experience using FMIS or CAFM systems that are part of an integrated E2E enterprise solution.

Conoce nuestra Declaración de privacidad para candidatos

En Uber no solo aceptamos la diferencia; la celebramos, la apoyamos y la valoramos para beneficio de nuestros empleados, de nuestros productos y de nuestra comunidad. Uber se enorgullece de ser un lugar de trabajo con igualdad de oportunidades y es un empleador de acción afirmativa. También estamos comprometidos con el empleo en igualdad de oportunidades sin considerar raza, color, origen familiar, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, condición de discapacidad, identidad de género o estado de Veterano.