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People Operations Program Manager

People, People & Places en San Francisco, CA

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role


Given the exciting growth in our employee base across the globe, we are constantly evolving the design and infrastructure that caters to an effective employee experience as well as efficient operations. Several enablers play a key role in this evolution - technology, process effectiveness, content management, etc. to name a few. We are looking for a team member to work across the People organization helping to drive people operations, think innovatively and drive processes that will ultimately improve the company and the employee experience.

What You’ll Do
  • Shape all foundational people processes through the right balance of employee experience, efficiency, systems automation and economics
  • Drive, measure, and consult on process optimization and effectiveness through diverse strategies that may involve shared services, outsourcing, self-service, content curation, policy creation, etc
  • Evaluate Uber’s current global People practices and policies to identify gaps and inefficiencies. Provide improvement/standardization recommendations to maximize client satisfaction and compliance
  • Partner with the People leadership team as well as teams such as Legal, Compliance, Finance, etc. to ensure that all People operations further the organizational strategy, while adhering to compliance standards
  • Partner with IT to envision, plan, and prioritize technology solutions that will help drive next-generation People operations to provide a simple, scalable, automated, and seamless experience throughout the employee lifecycle

What You’ll Need

  • 5+ years of experience building and managing international scaled operations, with a strong focus for continuous improvement
  • Consulting experience in business operations, HR operations, operations management, process improvement or similar areas
  • Proven project/process management experience: from recommending and implementing global continuous process improvements to serving as a key liaison with external partners and internal stakeholders to document, approve and implement changes
  • Strong analytical and problem solving skills
  • Proven experience in managing large scale programs, through a combination of long term thinking and strong bias to action
  • Resilient, self-aware professional with exposure to diverse experiences and a deep appreciation for diverse perspectives
  • Data-driven, proven ability to develop and provide relevant reporting metrics on program results to support decision making
  • Ability to work independently and in a team environment; Highly adaptable
  • Experience with employment regulations and/or compliance standards a plus 
About the Team


The People Operations team is responsible for building and scaling the operations infrastructure, upon which Uber's employee experience and people processes can scale. We care deeply about ensuring the most effective experience for our employees, in alignment with the larger business and organizational strategy. Our team is a mix of operations experts, project managers and HR generalists. Our scope offers us the unique exposure to the entire People team ecosystem as well as a vast array of cross functional partners.

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En Uber no solo aceptamos la diferencia; la celebramos, la apoyamos y la valoramos para beneficio de nuestros empleados, de nuestros productos y de nuestra comunidad. Uber se enorgullece de ser un lugar de trabajo con igualdad de oportunidades y es un empleador de acción afirmativa. También estamos comprometidos con el empleo en igualdad de oportunidades sin considerar raza, color, origen familiar, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, condición de discapacidad, identidad de género o estado de Veterano.