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Uber Eats, Product Operations Manager - Restaurant Menu

Product Operations, Operations & Launch en New York, NY

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Team

As Uber Eats continues expansion to hundreds of cities around the world, understanding the unique, local opportunities we’re facing in different markets, and aggressively improving technology that fuels growth is critically important. On Product Ops, we strive to deeply integrate Product and Ops teams at every stage of product development. This tight collaboration ensures products deliver maximum value to our business and customers around the world.

About the Role

As a Product Operations Manager on the Restaurant team, you will work as an ops thought partner and subject matter expert to ensure Uber Eats is delivering the best possible product to its Restaurants partners. You will do so by tackling some of our most challenging restaurant menu projects. Menus are at the core of the restaurant and eater experience and the foundation of every order. In this role you will: define the ideal menu structures, help restaurants optimize their menu through data science, manage complex menu data like ingredients and nutrition, and help unlock complex menu integrations.

 

In this role, you will work together with the Product, Ops, and Sales organizations to identify product problems and opportunities, prioritize them on the product roadmap, and facilitate bi-directional communication between Country Ops/Sales teams, Comm Ops teams, and the Product Operations team related to the roll out and support of Uber Eats products. Additionally, you will work cross functionally with Legal and Regs teams globally to ensure smooth product rollouts.  

 

What You’ll Be Doing

  • Meticulously understanding and fearlessly championing the needs of restaurants and internal operations teams supporting restaurants
  • Scoping the impact of potential product features, bugs and key product decisions for both our operations org and eaters
  • Gathering input from city operations teams to drive the product roadmap and bringing the voice of ops to the product development process
  • Communicating with city teams to understand key areas of analyses, their business impact and managing the coordination of these efforts with centrally driven functional teams
  • Understanding and advising on cross-functional implications of products/features
  • Supporting operations teams with any product-related questions/concerns
  • Product/feature launch communication and education for all operations teams, from messaging through to adoption

What You’ll Need

  • Ability to work effectively and communicate across many functions while managing several projects at once
  • Self-starter attitude—ready to seize opportunities to make an impact, even if your manager doesn’t ask you to
  • The ability to clearly and succinctly present information (written and verbal) to internal and external audience
  • Demonstrated success in uncovering data to inform decisions
  • Demonstrated ability to juggle competing priorities
  • Intermediate to advanced SQL preferred
  • Demonstrated ability to manage scaled process improvements

Conoce nuestra Declaración de privacidad para candidatos

En Uber no solo aceptamos la diferencia; la celebramos, la apoyamos y la valoramos para beneficio de nuestros empleados, de nuestros productos y de nuestra comunidad. Uber se enorgullece de ser un lugar de trabajo con igualdad de oportunidades y es un empleador de acción afirmativa. También estamos comprometidos con el empleo en igualdad de oportunidades sin considerar raza, color, origen familiar, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, condición de discapacidad, identidad de género o estado de Veterano.