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Instructional Design Manager

Freight, Engineering en San Francisco, CA

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

You'll lead a team and oversee the overall workflow of Uber Freight’s Instructional Design team, consisting of capabilities spanning instructional design, copywriting, editing, visual design, and multi-media production. This team creates and develops rich, immersive content that reaches thousands of employees around the world -- from new employees to seasoned managers. You thrive in a fast-paced, high-growth environment where your creativity and ability to collaborate shines. You obsess over quality, but know how to quickly launch strong content to the business. You are able to coach others to develop impactful, effective, and consistently designed content that connects with Uber Freight’s unique learners.

What you’ll do
  • Lead a team that scopes, designs, and develops learning products, including assets and assessments, to support a variety of delivery types, including self-paced, mobile, video, podcast, webinar and leader-led, focusing on digital and blended content creation
  • Manage and guide stakeholders through the collaborative design process, liaising with program managers and the technology team to ensure effective design, development, implementation, feedback loop
  • Serve as the senior point of contact for the instructional design and content team 
  • Leverage learning analytics and user feedback to recommend improvements for each design cycle
  • Establish and improve team standards and production processes
  • Find new ways to produce content that scales and resonates with our increasingly global, busy audience
  • Capable of rolling up sleeves to help design and produce, when needed.  Being a manager at Uber Freight means leading others while also
  • Develop new learning experiences that engage and excite Uber employees
  • Write communications copy that is elegant, clear, concise, persuasive that excites engages and inspires readers
  • Create briefs and collaborate with business and L&D program stakeholders, ensuring content reflects needs and requirements
  • Continue to build and nurture a team, empowering them to assume ownership of their work
  • Coach, advise and support employees on their work and professional growth, as needed

 

What you'll need

  • At least 10 years of instructional design, writing, editing and content management experience in a fast-paced, fast-growth environment
  • 5+ years of experience in leading teams and managing people
  • Bachelor's degree in relevant discipline. Advanced degree or certifications a bonus
  • Ability to manage multiple projects and deliverables under demanding and varied timelines
  • Demonstrated knowledge of adult learning and development theory and best practice
  • Ability to work collaboratively with multiple stakeholders, managing input while owning and driving the development timeline forward
  • Ability to translate data from feedback to improvements to both content and process
  • Passionate about the learner experience and how to make it better

 

About the Team

The Uber Freight training team is responsible for the alignment and development of the Uber Freight organization.  We deliver training to all levels of employees and work together to ensure all employees are empowered to do their jobs successfully.  This is a group of learning professionals with roles ranging from instructional design, to video design, coaching, and facilitation.


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En Uber no solo aceptamos la diferencia; la celebramos, la apoyamos y la valoramos para beneficio de nuestros empleados, de nuestros productos y de nuestra comunidad. Uber se enorgullece de ser un lugar de trabajo con igualdad de oportunidades y es un empleador de acción afirmativa. También estamos comprometidos con el empleo en igualdad de oportunidades sin considerar raza, color, origen familiar, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, condición de discapacidad, identidad de género o estado de Veterano.