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Account Security&Risk representative, English speaking, Krakow

Community Operations en Krakow, Poland

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.


We are looking for a fraud and compliance investigator with an analytical mindset, who likes to dig into details and is ready to go the extra mile in order to prevent fraudulent activities and mitigate financial losses.


What you'll do


  • Conduct manual case by case investigations in order to surface illegitimate and non compliant transactions as well as high risk activities (90% of workload) 
  • Work with high-impact and brand safety related issues in a responsible way by tailoring your approach to different scenarios
  • Summarize findings from your investigations into trends and meaningful, timely actionable items and recommendations
  • Gather knowledge about all kinds of fraud happening during Uber rides & eats orders and the methods the company is using to tackle them. Share findings with teams and relevant invested parties
  • Work cross functionally within the Krakow office, with regional coordinators in EMEA


What you'll need


  • Experience in analytical and/or data-driven fraud/compliance investigation
  • Extreme attention to detail and willingness to dig into the rabbit hole to understand the situation when standard methods and procedures do not produce results
  • SQL knowledge is a plus, but not required
  • Advanced written and spoken English
  • Very good written communication skills


What we offer:

  • Base compensation + performance bonus
  • Private medical plan (covered by the company)
  • Uber credits (monthly allowance to spend on food delivery and rides)
  • Catered lunches and onsite snacks and drinks
  • Additional training and courses (clear career path)
  • Team building activities, company events
  • Relocation package (if you need to relocate to Poland for this role)
  • Friendly atmosphere, casual dress code


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En Uber no solo aceptamos la diferencia; la celebramos, la apoyamos y la valoramos para beneficio de nuestros empleados, de nuestros productos y de nuestra comunidad. Uber se enorgullece de ser un lugar de trabajo con igualdad de oportunidades y es un empleador de acción afirmativa. También estamos comprometidos con el empleo en igualdad de oportunidades sin considerar raza, color, origen familiar, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, condición de discapacidad, identidad de género o estado de Veterano.