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Account Manager, Uber for Business

Business Development, Business Development & Sales en Sao Paulo, Brazil

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

As an Account Manager, you will be instrumental in driving revenue-generating growth and retention initiatives.

Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and guide internal planning.

You will work on a global scale to grow Uber's business, with the goal of making every trip a business trip.

 

What You'll Do

  • Work with the Account Executive team to develop improvement plans and ensure a seamless transition from Sales to Partner Management
  • Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn
  • Meet or exceed all assigned expansion/upsell/retention revenue targets
  • Develop meaningful relationships with key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns
  • Return important customer data and insights to the Product team, with the goal of influencing internal planning and securing the success of the Uber for Business customer base
  • Work with the Client Strategy & Success Lead to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processes
  • Create a Partner Management plan that will be used to scale globally and train our growing team
  • Communicate effectively and efficiently via phone, email and in-person meetings

What You'll Need

  • A minimum of 3 Years of Experience with client management is expected, but we'll evaluate candidates with less experience if they meet our other requirements
  • Sales cycle management skills
  • Understanding of customer pain points and business goals
  • Strong communication skills
  • Understand key stakeholders, determine the degree of pain and relative sense of customer urgency
  • Have empathy for customer pain points
  • Understand external and internal forces influencing budget/resource allocation
  • Identify opportunities for expanded use of Uber across functions/locations
  • Territory and pipeline management skills

About the Team

The Account Management team's plan and activities are based on 3 pillars:

Education: Leverage Uber's brand reputation and teach clients how thrive using the world class platform, thus fostering corporate usage and adding extra trips and bookings

Relationship: Leverage relationships with Strategic Accounts and High Growth Accounts in order to maintain U4B business relationship with these clients and influence on Uber usage

Automation: Unique position to understand clients' needs and provide scaled solutions for all businesses, regardless of the sales channels they are allocated

About Uber for Business (U4B)

 

Uber for Business has one goal–to allow businesses of any size to harness Uber’s technology to move their business in new ways, with less hassle. From enterprises that need a seamless global travel solution to local businesses that want to provide courtesy rides to customers, or clinics providing reliable rides for patients, and more.

With over 65,000 businesses around the world already on board, Uber for Business is building for the future of how work gets done, wherever you need to go

 

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