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Associate Aerial Ridesharing Coordination Center Manager

City Operations, Operations & Launch en New York, NY

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role


We are looking for an Aerial Ridesharing Coordination Center (ARCC) - Associate Manager to support our day-to-day operations in New York, NY at 636 West 28th St.  We seek an experienced operation controller who maintains a safety-first mentality. In this role, you will lead a team on a daily basis to ensure Uber Copter riders have a magical, multimodal experience which is safe, efficient, and on time. This is a one-of-a-kind opportunity to work with a top-notch Operations team and build the future of urban air mobility from the ground up.

What You’ll Do

  • Support the Uber Copter service through daily operational oversight and analysis
  • Manage operational contingencies during the daily service window through close coordination with our Part 135 partners and heliport personnel
  • Manage scheduling, attendance, and general administration of Uber ARCC Coordinator personnel
  • Train, mentor, and guide Uber ARCC Coordinator personnel to strengthen quality and efficiency metrics
  • Create and implement processes and procedures for the Uber ARCC  
  • Maintain full situational awareness of the network to ensure safe and on-time service delivery to our riders

What You’ll Need

  • At least five years of relevant experience 
  • At least three years of aviation experience 
  • Demonstrated background in solving complex network problems
  • Team leadership experience in a fast-paced environment
  • Previous ground operations, air traffic controller, or aircraft dispatch team management experience

Responsibilities include

  • Responsible for the safe and efficient execution of the daily Uber Copter Service for all riders, from first mile dispatch through last mile drop-off
  • Supervise the ARCC coordinator as s/he executes standard and contingency procedures
  • Coordinate live with Part 135 partners and heliport personnel to ensure magical experiences for Uber Copter riders
  • Work with our internal operations team and Part 135 partners to forecast potential weather issues and ensure riders arrive at their destinations safely and on time
  • Be intimately familiar with all manuals and procedures that support the Copter service
  • Keep all ARCC records and contact information up to date


About the Team


The Uber Elevate operations team focuses on building strategies, capabilities, and execution plans that will be used at scale for Uber Air, Ubers aerial ridesharing network.  Because of the new, unique nature of our business, our team must deliver a customer experience with unprecedented attention to detail in order to manifest a safe, magical, and stress-free experience.

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