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Associate Manager, Eats Client Success - SMB

Sales, Business Development & Sales en Chicago, IL

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

The team manager of a Restaurant Success team is a unique opportunity to help grow a brand new function and team in one of the highest growth parts of Uber Eats.

 

In this role, you’ll manage a team of individual specialists focused on customer success across the restaurant lifecycle. Restaurant success is a new function within Uber Eats and the manager role demands a unique combination of team management and coaching to goal, optimistic leadership through periods of change (high-growth environment means there’s rarely ‘steady-state’), strategic thinking and nimble problem-solving, strong communication and stakeholder engagement skills, and process architecting chops. This is an intense startup-within-a-much-larger-startup role, and beyond your direct team, you’ll work with functions across Eats, including sales, support, operations, product, and engineering, to drive a step-change evolution in the restaurant experience within Uber Eats.

What You’ll Do

  • Inspire and lead a team of Restaurant Success Specialists to provide best-in-class growth and engagement opportunities for our SMB restaurant partners.
  • Help craft the future-state team model for restaurant success teams across US/Can, particularly as it relates to key team management, coaching, and skills development components.
  • Drive the launch and feedback process for pilot products and processes designed to drive restaurant growth and success.
  • Create processes and tools to standardize best-practices within Restaurant Success and the broader Uber Eats organization.

What You’ll Need

  • A minimum of 2 years managing people directly, ideally in a revenue-generating function; start-up experience a plus!
  • Ability to motivate and coach large teams to goal.
  • Optimistic outlook through periods of change.
  • Ability to think strategically in an ROI driven manner, and guide your team to as well.
  • Strong problem-solving skills and the ability to take initiative in a constantly-changing work environment and adopt a generalist mindset.
  • Data-driven decision making mentality and sound business judgment through strong analytical thinking.
  • Excellent written and verbal communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for diverse customer needs at scale.
  • Experience creating and optimizing processes.
  • Startup (all-hands-on-deck) mentality.
  • Passion for the on-demand delivery space, and food delivery in particular.

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En Uber no solo aceptamos la diferencia; la celebramos, la apoyamos y la valoramos para beneficio de nuestros empleados, de nuestros productos y de nuestra comunidad. Uber se enorgullece de ser un lugar de trabajo con igualdad de oportunidades y es un empleador de acción afirmativa. También estamos comprometidos con el empleo en igualdad de oportunidades sin considerar raza, color, origen familiar, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, condición de discapacidad, identidad de género o estado de Veterano.