At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
Trucks move everything you buy, why shouldn’t booking a truck be as seamless as booking an Uber?
Uber Freight connects shippers with truckers, much like the way the Uber connects riders and drivers. The Uber Freight team believes that empowering truck drivers will bring more open, efficient, and increasingly safer transportation to our roads. This role takes that a step further.
Our teams core focus is to help drivers cover more miles in a day by providing equal access to all freight, drop and live, dedicated and transactional.
What You’ll Do
Collaborate with sales and operations to grow our footprint via new and established shipping and carrier partners
Foster strong partnerships with shippers and carriers
Monitor service levels and implement corrective action plans where necessary
Serve as a partner to our operations and sales team anticipating challenges and presenting solutions to support Uber Freight's business objectives
Obsess over the service needs of our customers and transportation partners
Always thinking about how to do things better, faster, more efficiently
Develop process and system improvements to continually raise the bar of execution
Participate in the development, implementation and automation of critical business processes and tools
Be able to speak to core operational and growth metrics with the management team
Be prepared to handle operational issues occuring at all hours
Be resourceful, scrappy, and get things done
What You’ll Need
Minimum of 3+ years of experience managing fast paced accounts in the logistics or freight industry
Experience in both account management and carrier sales preferred
Demonstrated ability to solve complex problems under pressure
Ability to collaborate and work with a highly diverse set of shippers, transportation partners, and internal partners
Analytical and critical thinking ability
Strong communication and organizational skills
The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Bonus Points If
You have experience in both customer and carrier operations management
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.