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Upfront fares: no calculations and no surprises

December 18, 2016 / South Africa

At Uber, we’re always trying to give you the most seamless experience possible, from the moment you request a ride to when you’re dropped-off at your destination. That’s why we’re excited to announce that we’re rolling out upfront fares this Thursday, 22 December in South Africa!

With upfront fares, all you have to do is enter your pick-up and drop-off locations, and this new feature will show you the price for that trip. Upfront fares are calculated using the expected time and distance of the trip, traffic conditions, as well as the availability of driver-partners. This way, you can always decide what works for you and your budget.

 


No surprises or complicated maths – just sit back and enjoy the ride!


 

Simply set your pick-up and drop-off locations, and view the guaranteed fare displayed in the app. Once you successfully complete a ride, you will then receive a receipt reflecting your upfront fare. If you have multiple stops or have to change your destination mid-trip, don’t worry! Fares will simply fallback to the original time and distance rates.

 

FAQs:

Why are you doing this?
When you book a plane ticket or hotel room, you know the price before you buy it. There’s no maths and no surprises – we see this as the right approach for Uber.

What is a Auth-Hold charge? 
At the start of a trip, Uber may place a temporary authorisation hold for the upfront fare of the trip on your payment method. This will show up as a “pending” charge on your account. When the trip completes, this hold is converted to a charge for the final trip fare. If the trip has been cancelled or the total fare is different than the upfront price, the original authorisation hold should disappear from your account, but depending on your bank policy this might take up to a few days.

Will dynamic pricing (surge) be included in the upfront fare?
Yes, if there are more people requesting rides than drivers available, fares will increase via dynamic pricing. The price the rider is shown is guaranteed upfront, and you cannot request a ride without approving the cost beforehand.

What if I need to change my destination?
You can easily change your destination in the Uber app. When you update your destination after you’ve requested, your fare may revert to time and distance pricing.

What are Rider Fees?
These are costs that are applied to a ride if a trip has a toll or surcharge due to the use of a certain route. To give our riders the most convenient experience, these costs are already included in the upfront fare.

Have fare calculations actually changed?
No. Upfront fares take into account all the factors that typically affect the price of a trip, including the expected time, distance, and traffic, as well as how many other riders are requesting rides and how many drivers are nearby. The only change is that we’re now displaying it for you upfront – no maths, no surprises.