UberGo: Our latest update in response to feedback

We are excited to announce that UberGo, a low-cost product available in addition to the current suite of products such as UberX and UberBlack, will now be permanently available across South Africa. 

Due to the successful launch of UberGo in Port Elizabeth in 2017, we have decided to change the name of UberNam to UberGo, in order to follow the global Uber standard and to easily expand this option across South Africa. 

We also understand that the name led to some confusion regarding a ride-sharing product, which we do not have in South Africa. Therefore from 22nd February, when you open your Uber app, you will see UberGo. This product is in addition to the current suite of products such as UberX and UberBlack.

UberGo comes with smaller, fuel-efficient vehicles, with fares priced more affordably than before. Riders and drivers can expect the same door-to-door safety features such as in-app emergency button, Injury Protection, 24/7 support,  including driver background checks and screenings. To continue riding with UberGo, simply open the Uber app and request UberGo!

Please do reach out to us if you have any concerns via the established support channels provided, such as 24/7 in-app help or desktop support. Alternatively, you can simply call +27 800 172 956 where our support team will be ready to take care of whatever issue you’re having.