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Uber Eats is delighted to announce its comeback

March 19, 2020 / South Africa

Uber Eats is thrilled to announce that from 1 May 2020, you can continue to order food via the app whilst in the comfort of your own home from 9am and 7pm daily. 

Safety continues to be a top priority for Uber Eats, and helping people stay at home while still getting all the items they need, whether it be food, medication or other essential goods, will help further flatten the curve.

We are committed to working with our restaurant partners, government agencies, first responders, and communities at large to keep people safe and fed, and will continue to iterate on our interventions to achieve this.

How Uber Eats is supporting our customers, restaurants and delivery people 

  • We are offering unlimited free delivery for the month of May to help boost demand for restaurants, as well as support customers making food delivery more accessible.  In order to receive your free delivery, enter the promo code UNLTDZA at checkout to redeem the offer on any order placed between 1 May and 31 May 2020. T&C’s apply*
  • Customers are able to request no-contact delivery by using the new  “leave at door” button at checkout.  Make sure to update your app to use this feature. You can also include special instructions like “drop off in lobby” in the notes section of the app.
  • For a limited time, the cash payment option will not be available through the Uber Eats app. The card stored in your account can be used to pay for your order.
  • You can now give directly to the restaurants you love at checkout. 100% of your contribution will go to the restaurant. Thousands of restaurant workers and delivery people have been affected by this crisis. It’s easy to show your support using the Uber Eats app.
  • You can also thank and tip your delivery person in the app after each delivery. They’re working hard to get your food and essentials to you.
  • Since the outbreak, delivery people have received sanitiser and mask reimbursements and Uber has issued information and guidance which include helpful tips to all app users on fighting the virus.
  • We are providing up to 14 days of financial assistance to drivers and delivery people diagnosed with COVID-19 or ordered to self-quarantine by a doctor or public health authority, including where they have a pre-existing health condition that puts them at higher risk
  • To help create a reliable cash flow for restaurants, Uber Eats restaurant partners have the ability to receive daily payouts, rather than the standard weekly billing cycle. Simply log onto Restaurant Manager here to enable this feature. Weekly payments will recommence on 17 July 2020.
  • We are delaying the charge of activation fees for restaurants. The charge of these fees will recommence on 17 July 2020. 
  • We are investing in marketing and promotional efforts to drive demand to support restaurants and small businesses, such as unlimited free delivery for May.
  • We’re making it quicker and easier for new restaurants to join Uber Eats, aiming to reduce wait times to less than 24 hours for sign-up.
  • We have accelerated our plans for essential items and convenience deliveries on Uber Eats and we are also pursuing new services to provide on-demand and scheduled delivery solutions to consumers and businesses.

Thank you for your continued partnership – We’re in this together. 

Thank you,
Uber Eats

*T&Cs: Unlimited free delivery offer applies to new and existing users. Offer valid from 1 May 2020 from 09:05 until 31 May 2020 at 20:00. Offer applies to meals from restaurants and orders of convenience items ordered via the Uber Eats App. Offer applies to the Delivery Fee only. User remains obligated to pay all other costs associated with the order, including the cost of the items selected, as well as any other applicable fees. Restrictions: Offer valid in all cities in South Africa where the Uber Eats App is available; (ii) A minimum order of R50 will apply; and (iii) Offer is subject to availability. Cannot be used in conjunction with any other offers.