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Updates

Uber operations in South Africa under new level 3 updates

14 July 2020 / South Africa
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  1. The Uber app will be available at all times, however, riders who are traveling during curfew hours (21:00 PM to 04:00 AM) will be required to have a relevant permit in line with government regulations.
  2. All passengers have to wear a cloth mask or face covering.
  3. Traveling outside of curfew hours is restricted for people performing level 3 services or for any other permitted purpose as mandated by the government.
  4. Limitations on passengers
    – UberGo, UberX, UberBLACK, UberASSIST, UberVIP – Maximum of 2 passengers
    – UberXL – Maximum of  3 passengers
    – UberVan – Maximum of  4 passengers
  • Don’t travel if you’re not feeling well. The most important thing you can do right now is stay home if you’re feeling sick.
  • Wear a cloth mask or face covering as required by government.  
  • Sit in the backseat and open the window. If possible, roll down the windows to improve ventilation.
  • Cover your mouth and nose if you sneeze or cough. Use your elbow or a tissue to cover your mouth and dispose of the tissue immediately. 
  • Handle your own belongings. Drivers will open/close their boot but please handle your own belongings at all stages of the trip. 
  • Driver-partners are also required to wear a cloth mask and sanitise the vehicle before every trip
  • Expert-led advice. We’re working with the World Health Organization (WHO) to share expert guidance on helping you stay safe when riding.  
  • Ready to Ride Safety Checklist. Every time you ride, you must confirm that you’ve taken specific safety steps, including wearing a face cover or a mask and cleaning your hands. Drivers are also required to complete a similar checklist.
  • Face Mask Check for drivers. We’re adding new Face Mask Check technology to help confirm that drivers are wearing a face cover or a mask before they can start driving. 
  • Ride safety feedback. Asking you to rate your ride isn’t new, but you’ll now be able to leave feedback on health and cleanliness issues, such as a driver not wearing a face cover or a mask.

Posted by kate owen

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