How Uber works
On-demand transportation technology is our core service, and the app that connects driver-partners and riders is what makes it all possible. Here’s how it works, step by step:
A rider opens the app
The rider enters their destination into the Where to? box on the top of the screen; taps each ride option to see the wait time, car sizes, and price; then confirms their pickup location and taps Request.
The rider is matched with a driver
A nearby driver sees and chooses to accept the rider’s trip request. The rider is automatically notified when the driver’s vehicle is about a minute away.
The driver picks up the rider
The driver and the rider verify each other’s names and the destination. Then the driver starts the ride.
The driver takes the rider to the destination
The app gives the driver the option to access turn-by-turn directions, so the driver can focus on getting there and the rider can focus on enjoying a comfortable ride.
The driver and rider leave ratings and reviews
At the end of each trip, drivers and riders can rate each other from 1 to 5 stars. Riders can also give the driver compliments. In cities where tipping is available, they can also add a little extra to show their gratitude.