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Associate Program Manager

Program Management, Product in Hyderabad, India

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.


About the Role



  • Minimum 2 years of work experience in Analytics/ Business Intelligence/ Statistical analysis or related experience is mandatory
  • Experience in creating SOPs, detailed playbooks
  • Extremely proactive, self starter mentality with strong organisational skills
  • Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying needs
  • Ability to thrive under pressure in an unstructured, fast paced environment
  • Impeccable verbal and written skills
  • Exceptional Analytical, problem solving, Excel and data management skills
  • Proficient in SQL and Hive querying. Knowledge of R and Python.


What You’ll Do
  • What you’ll do


    • Operational Excellence
    • Analyse key production metrics and derive key takeaways
    • Ensure reliable day-to-day operations and robust performance management by driving excellence in quality governance, policy dissemination and training curriculums across the floor
    • Collaborate with cross operational teams for best practice sharing on quality, training, policy


    • Project/Production Coordination
    • You will be expected to understand the scope of projects,  meet the prescribed deadlines and achieve deliverables with a cadence of check ins
    • Be the POC for stakeholders, challenging yourself to solve the most complicated and interesting problems in a calm and structured manner
    • Help build new mechanisms to track and improve performance
    • Good experience in using tools specific to Uber or other open source tools to identify the appropriate Tools for specific Projects


    • Raising the bar - Tool and process improvements 
    • KPI designing and Dashboard building & maintenance for various projects in ML ops
    • Lead prototyping efforts to write mini ML models and logic based rules to enable tech solutions
    • Identify operational and structural opportunities to help improve our existing tools, through debugging and idea generation, while suggesting product enhancements to drive higher precision
    • Proven ability to apply technical knowledge to quickly troubleshoot and debug systems while honing advanced skills for the software and tools in their area of focus



What You’ll Need


About the Team


See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.