We’re aware of the messages regarding an alleged safety incident currently circulating on WhatsApp and across social media, and we’d like to take this opportunity to clarify a few things.
As soon as we heard about these incidents, our Incident Response Team (IRT)reached out to both the rider and driver, as part of our investigation. We take any incident of this nature very seriously and will continue to investigate this matter. We’re in contact with law enforcement to assist their investigation in any way we can.
Every day, hundreds of riders in Uganda use Uber to move around their city safely and conveniently. We want this experience to be as smooth as possible, so we want you to know about the safety features we have in place for a safer ride.
How safety is built into your Uber experience from pick-up to drop-off:
Your safety is our top priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because, safety never stops.