City Operations, Operations & Launch in Amsterdam, Netherlands
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
The Uber Freight business is growing rapidly, and is expanding internationally for the first time. The freight industry in the European Union has a unique set of strategic and operational challenges. It’s our vision at Uber Freight to transform the industry by creating an efficient, safe, and a high-quality experience for commercial shippers and carriers by matching freight loads through technology.
Our EU Account Managers assist with the development and growth of the initial customer network for the Uber Freight Europe marketplace. You are part of a team that partners with external clients and internal sales team to facilitate and execute daily operations, while anticipating challenges and presenting solutions to delight our Enterprise customers and support Uber Freight's business objectives. Account Managers are committed to exceptional service and continuous improvement. We are seeking candidates who are excited to help create a product with lasting value, have a desire to improve their operations acuity, and are passionate about changing the Logistics Industry abroad.
You will be joining a start-up operation helping launch Uber Freight into the international marketplace. If going global is for you, get in on the ground floor and help us build the future of freight internationally!
What You'll Do:
Develop process and system improvements to continually raise the bar of execution
Direct, manage and execute daily operations in support of our International customer base
Participate in the development, implementation and automation of critical business processes and tools used to track sales process, forecasting, pipeline management and performance
Work with customers to continually seek new solutions for their logistics challenges
Manage any issues that come up in the normal operation of freight movement
Be able to speak to core operational and growth metrics with the management team
Serve as a partner to our sales team anticipating challenges and presenting solutions to support Uber Freight's business objectives
What You’ll Need:
An undergraduate degree or 2+ years of equivalent experience in a professional experience focused on process and operational improvement
Fluency in English and German
Onboard and develop customer accounts
Demonstrated ability to solve complex problems under pressure
Innovative mindset focused on doing things better, faster, more efficiently
Ability to collaborate and work with a highly diverse set of customers, transportation partners, and internal partners
Passion for the service needs of our customers and transportation partners
Analytical and critical thinking ability
Strong communication and organizational skills
The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Bachelor's Degree or equivalent experience
Project management experience, coursework or certification a plus
About the team:
The Uber Freight Account Management team serves as a partner to our external clients and internal sales team, anticipating challenges and presenting solutions to support Uber Freight's business objectives. They help build and ensure sustainable growth for the European business.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.