Introducing Uber Pet – rides for you and your pets 🐾

Riders with assistance dogs do not have to select Uber Pet. You must always allow assistance dogs in your vehicle to accompany their riders across all of the Uber products without riders paying an additional fare \u2013 it\u2019s the law (unless you are medically exempt and hold a valid certificate from your local licensing authority). Assistance dogs provide their owners with assistance to help with a range of disabilities, such as deafness or blindness, not all of which may be immediately apparent.[removed]\n\n

Please also bear in mind that there is no requirement that an assistance dog wears a tag, be registered, or display any kind of proof that it is an assistance dog. If you knowingly refuse to transport a rider because of their assistance dog, you risk losing access to the Uber app permanently. Uber will also report such drivers to the relevant licensing authority in line with local licensing conditions.[removed]\n\n

[removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"4a5fb08a-0a5a-402c-8c71-256eb13c9844","items":[{"heading":"What types of animals are allowed?","body":{"htmlContent":"\n

Pets come in all shapes and sizes \u2013 furry, feathered or scaley \u2013 but Uber Pet is suitable for dogs and cats. There may be situations where riders wish to travel with more exotic or less common pets. In this situation, we've asked riders to reach out to you before the trip to confirm the type of pet they have and to check you are comfortable with taking the animal. You have the right to refuse any animal you do not feel comfortable riding with (except assistance dogs, as outlined\u00a0above).[removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"5eda157a-ddf8-4d48-9b86-8ef6d02f4600","items":[{"heading":"Do pets need to be caged?","body":{"htmlContent":"\n

To ensure the safety of the driver, riders and animals, we strongly encourage all riders to use a lead, harness or pet carrier during the trip. Riders are fully responsible for controlling their pet while on the\u00a0trip.[removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"10e18cea-566e-4179-bf39-11dc647ef36c","items":[{"heading":"Who is responsible for any cleaning charges?","body":{"htmlContent":"\n

For minor issues related to pet hair, animal odour, or typical wear-and-tear, a cleaning fee will not apply. In the case of those incidents where car cleaning is necessary (e.g. urine, faeces, vomit etc.), you are still eligible to obtain cleaning fee via standard Uber support channels in the Uber Driver app.[removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"40e1d540-d76d-4ec8-85b0-b2b1e5c8cd8e","items":[{"heading":"What if a rider has a pet but requests an UberX?","body":{"htmlContent":"\n

It will be left to your discretion to either continue with the trip (Uber Pet rates will not apply) or kindly ask the rider to cancel the trip and request an Uber Pet ride. However, we do not guarantee that the rider will be matched with you again.[removed]\n\n

Remember, you are still legally required to accept riders with assistance dogs (e.g. guide dogs) on all rides without an extra fee \u2013 these riders do not have to select Uber Pet. [removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"3f2dca74-f811-471b-b64c-379179ca0c54","items":[{"heading":"How should I prepare for an Uber Pet trip?","body":{"htmlContent":"\n

We encourage you to have a mat or blanket ready in the boot of your car for Uber Pet trips \u2013 you can lay this over the seat and feet areas in the back of your car. Remember to remove the mat or blanket after completing the Uber Pet trip in preparation for your next\u00a0rider.[removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"1ea6352e-4985-418f-8373-566f3c9c382f","items":[{"heading":"How do I turn Uber Pet requests on or off?","body":{"htmlContent":"\n

You can opt-in\/opt-out of Uber Pet by turning it on (or off) in the Driving Preferences section of the\u00a0app.[removed]\n"}}]}"> <div data-wp-block-name="uber/accordion" data-wp-block="{"hash":"25960ca7-eace-4d6a-bd98-75d4698e64ca","items":[{"heading":"Can the rider leave the pet unattended?","body":{"htmlContent":"\n

No, riders must accompany their pets at all times and must remain on trip with the\u00a0pet.[removed]\n"}}]}">