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(Sr) Courier Operations Manager, Uber Eats - EMEA

City Operations, Operations & Launch in Amsterdam, Netherlands

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

On the Uber Eats Regional Operations team, we’re helping to scale our most impactful processes and initiatives, support markets, and drive innovation in the business. The Courier Operations team is responsible to project and program manage initiatives that drive courier growth and engagement on the platform.

The vertical focuses on two core areas. First is growth, which is about making the process for couriers joining the platform easy, efficient and transparent. You’ll work with local teams to streamline processes and reduces the time and cost to onboard couriers, as well as ensure the couriers that are onboarded are set up for success on the platform.

 

The second is engagement. This is a big area with many sub-parts including different parts of the courier lifecycle and product. You’ll be responsible for coordinating product roll-outs across EMEA, and feeding insights back to product teams for future improvements in the Courier application. Within the courier lifecycle, you’ll be responsible for segmentation, and using new channels to drive engagement from the existing courier base to increase NPS and retention on the platform.

 

We're looking for someone who is very structured, organized, and can break complex problems into quantifiable steps. This is a fast paced, diverse environment and a strong EQ is necessary for stakeholder management and long-term success in the role. This role reports in to Head of Courier Operations for EMEA.

What You’ll Do

 

  • Work cross-functionally: Collaborate with local, central, and global operations, product and data science teams to operationalize highly effective initiatives across the EMEA region
  • Role encompasses ability to effectively communicate to all levels of stakeholders (from most junior, up to highest level executives)
  • Attention to detail and structured approach is a must, in order to build trust with diverse stakeholder set on give the confidence needed that can keep large complex projects on fast timelines  for completion
  • Need to be opportunistic to find key opportunities that the Regional Operations team should be taking either from a project management standpoint or ultimately process transition and ownership
  • Develop analytical frameworks to support the company in business decision-making

 

What You’ll Need

 

  • At least 3 years of experience in one or more of the following areas: program management, project management, operations or marketing
  • Unparalleled business judgement and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them
  • Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines
  • Strong experience managing and executing on complex projects

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.