Finance Operations, Finance & Accounting in Chicago, IL
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
This role is responsible for ensuring Uber Freight’s Billing process operates as efficiently as possible. The successful candidate will be responsible for implementing all billing processes and controls, ensuring the BPO processes are maintained, invoice submissions are correct, timely, and accurate. In addition to owning Uber's AR onboarding process for new shippers. The role will also work on payment options for freight customers.
What You’ll Do
Create maps for existing processes, with the intent of planning, performing and implementing process improvement initiatives for billing activities
Organize, lead and facilitate team members across the organization, including sales, account managers and the finance operations BPO support team on freight billing processes
Develop and track metrics to provide data for process measurement while identifying indicators for future improvement opportunities.
Ensure new shippers are on-boarded correctly from an AR perspective
Manage and lead all on-boarding calls for new shippers, specifically related to AR and invoicing methods
Provide consultation on the use of re-engineering techniques to improve process performance and product quality
Deliver presentations and training to team members and management around current billing processes and problems.
Support Global Head of Order to Cash and Global Process Owner of Billing in leading the offshore BPO, serving as the key point of contact for customer billing escalations and helping them improve the process
Work with Freight Business Operations Manager to develop additional data metrics to help track the health of the business, and better position decision making for all Uber stakeholders
Provide top-notch customer service to all Freight customers, and provided an Uber Quality product on a daily basis
Develop and grow the Uber on-boarding process for AR
What You’ll Need
Critical thinking, deductive reasoning, and project management skills. You’re easily able to break a problem down into its constituent parts to identify the best solution
Excellent written and verbal communication skills
A minimum of 3 years of freight experience, preferably in accounting or billing team
Highly proficient in Excel with ability in data modeling
Sense of urgency to resolve issues
Ability to thrive in a fast paced dynamic environment – we have no shortage of asks but limited time. You need to be able to effectively assess, prioritize, and execute autonomously
Strong time management & interpersonal skills; multitask and prioritize workloads; demonstrated analytical capabilities; effectively identify and resolve problems
Exceptional attention to detail oriented tasks
Experience in Oracle is highly desired
Solid functional knowledge of credit management, customer invoicing, receivable aging and collections
Bonus Points if
Excel Certifications or SQL Knowledge
About the Team
Financial Operations provides end-to-end assistance-from sourcing and paying vendors, collecting cash, ensuring you get paid, to helping you jet-set around the world. The candidate will work on strategic sourcing projects delivering savings back to the business.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.