Regional Business Analyst, Greenlight - Mexico City
Community Operations, Global Community Operations in Mexico City, Mexico
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
The Regional Business Analyst will require flexibility and agility with numbers, the owner of every quantitative matter for our “Greenlight” operations in LatAm, working closely with the Head of Retail Operations LatAm. You will become an internal consultant to provide an objective and analytical view for a myriad of stakeholders including analysts in Central America, Caribe, Brazil, South Cone and Mexico to centralize insights and build tools that apply to all the regions.
What You’ll Do
Manage and provide visibility over core Operative KPIs
Deliver tailored decks to communicate complex analysis into layman’s terms
Conduct ad-hoc analysis to understand the business at a deeper level
Communicate clearly, and strategically your analysis to transform them into actionable insights
Team up with the Process Optimization Manager to model and quantify the operation
Field visits across the region to fully understand the business and gather insights
Work along with the Retail Partnerships team to design success metrics and performance methodologies through surveys, cohorting, A/B testing etc
Maintain the regional goal setting process together with all the stakeholders in the region
Maintain the scorecard communication materials for the region.
Own the goal calibration process, working together with the regional operational leads
Promote and advocate a data driven culture within the Greenlight team
What You’ll Need
Bachelor’s degree (B.S. in any numerical field) is required
English Fluency is required
Knowledge in SQL, must feel comfortable writing a query from scratch optimizing for runnability
We need someone who is curious and willing to find what’s behind the numbers, get on ground if necessary and have a close connection and communication with the operations team
Exceptional Communication Skills and Data visualization skills are a plus
Flexibility - You have the ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment
Experience in service-industry, customer support, manufacturing or distribution in a high-volume and extremely fast-paced environment is a plus
Minimum 2 years of experience using data to drive business decisions
About the Team
At Uber, providing amazing customer support that establishes trust for riders and driver partners, curriers and eaters is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service implemented in the smartest, most efficient way.
Greenlights are the network for the in-person support channel for Uber, you (as an analyst) will provide business & analytic insights to help the operative team take the best (educated) decisions for the business at LatAm Level.
The LatAm Community Operations team ensures that we are providing high-quality support at scale. The Analytics & Insights team is tasked with providing critical business insights to help identify opportunities and implement operational improvements across our entire organization.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.