Community Operations, Global Community Operations in Taguig City, Philippines
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
As a CAS Team Lead in our Manila Center of Excellence (COE), you will be responsible for the overall management and leadership of a small line of business/ sub-unit of an LOB/ shift, comprising of 10-15 COE Specialists.
What You’ll Do
Manage performance and drive results: You will analyze, strategize, implement action items and motivate your team to meet and exceed targets on quality, efficiency/productivity, customer and costs, if applicable. You will also collaborate with other internal or external support teams critical to delivering results.
Lead, coach, mentor and motivate people: As an early leader of a rapidly growing team, you will coach your TLs, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
Drive accountability on policies, house rules and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy and PIP guidelines. You will ensure that you and your TLs do the right thing each time even if it means doing the difficult things.
Lead improvements on support logic and processes:You will review, manage and lead enhancements to current policies and processes to ultimately win our employees, customers and stakeholders over.
What You’ll Need
2 Minimum Years of Experience as a Team Lead
About the Team
As a Team Lead in our Manila Center of Excellence (COE), you will be responsible for the overall management and leadership of a small line of business/ sub-unit of an LOB/ shift, comprising of 10-20 COE Specialists.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.