About the Role
We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
At Uber, support is more than just answering questions. It’s about using the information customers give us as insights to help UberEats grow. Moreover, providing amazing support that establishes trust within our community — UberEats customers, delivery partners and restaurants — is at the centre of the UberEats customer experience. We’re obsessed about providing the highest quality service, in the smartest way. And for Uber to continue its growth and success, we require not only to improve but also scale our fast-growing support operations.
We’re looking for a Community Operations Manager to build, operate, scale and improve Community Operations in Uber Eats, India. This role comes with a heavy focus on solving problems through data analytics and leading teams to deliver stellar outcomes and continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and handling collaborator relationships across the larger business to set the right expectations and deliver handsomely on them.