Community Operations Manager, UCS (Business Improvement)
Community Operations, Global Community Operations in Hyderabad, India
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
This role is a key position in the UCS team at Centre of Excellence (COE), Uber Hyderabad. You will be responsible for the delivery of process innovation and continuous improvement initiatives across multiple business lines. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation.
What You’ll Do
Provide DMAIC based approach to projects to drive business value for the company
Lead focused, collaborative, cross-functional deep-dive workshops for high priority initiatives and bring process and data driven focused approach to support the organization's goals
Provide strong project management skills, expertise in quality management and ability to make major changes in organization
Change management - Drive sustainable change through the team through collaboration and cross function work. Establish process, procedures to ensure sustainability of project results
To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
To identify trends and process variations as part of establishing a continuous improvement monitoring system
To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
To take ownership of change initiatives from evolution/efficiency identification through to project
Work on delivery via internal governance and controls
What You’ll Need
6 Minimum Years of Experience with Customer Service, Business Improvement, and Operations
About the team
The Uber Core Support (UCS) team acts as an extension to the lines of businesses for US & Canada markets, by providing valuable insights on improving efficiency, quality, and reducing inconsistencies across the global network of Support Centres. This is done by constant deep dives on data to unearth opportunities and piloting experiments to test the effectiveness of new initiatives.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.