Business Data Analyst, Customer Experience & Strategy, EMEA
Community Operations, Global Community Operations in Amsterdam, Netherlands
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
We're seeking talented Business Data Analysts to join the Analytics & Insights team, part of the broader Customer Experience Strategy team. Based in Amsterdam, you will collaborate with different teams to work on a wide range of customer support initiatives with impact across EMEA. We are currently looking for 4 positions to cover: Brand & Safety, Growth & Innovation, Uber Eats and Green Light Hub.
In this role, you will be responsible for providing reports, developing analyses and distilling actionable insights on core business metrics to enable data driven decision making. You will add critical analytical horsepower to ensure we’re leveraging our insights to improve customer experiences in a scalable and sustainable way.
WHAT YOU'LL NEED
Bachelor's degree or higher (Master's preferred) in Engineering, Statistics, Mathematics, Economics, Finance or other quantitative focus
Minimum 1 year of full time work experience in a quantitative/analytical role, preferably within tech, or management consulting, investment banking, corporate strategy
Excellent analytical skills, strong intellectual curiosity and ability to structure and solve difficult problems with minimal supervision
Strong communication skills, both verbal and written
Strong knowledge of Excel and/or Google Sheets
Fluency in SQL and comfortable using data science tools like Python (or willingness to learn it)
Experience and comfort working in a fast-paced, global environment, which often requires the ability to manage multiple projects and priorities
Willingness to quickly learn, adapt and apply new technical skills
WHAT YOU WILL DO
Drive analysis on projects across EMEA to improve the experience of our customers and support agents
Identify operational weaknesses and help improve or innovate new processes to keep local teams as efficient as possible
Build and own periodic reporting - Take advantage of the ever-growing amount of data we have at our fingertips to help stakeholders across EMEA manage and improve our operations
Apply business analytics techniques on large data sets to develop strategic insights, and present them in a compelling way to enable smart and sustainable business decisions
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.