We understand that it’s been difficult for riders to book Ubers lately. The increasing number of people who need a safe, reliable, and convenient ride has increased exponentially over the holiday season, making it harder for us to provide you with the on-demand service you’ve grown accustomed to.
We know you have questions, so we’re ready to provide you with some answers. This isn’t an easy time for us, but we request and thank you for your patience amidst this time as we work towards solutions to give you the service you deserve.
How come I see cars nearby, but the ones I get matched with when I book are far away?
- We, unfortunately, don’t always have enough driver-partners to serve all riders who are requesting for Ubers in a specific area. In an effort to still provide you with a ride when you need it, rest assured that you are matched to the nearest available driver who accepts your request, which can sometimes take a bit longer than expected.
What has Uber been doing to resolve these concerns?
- Launching Pool Flat Fares in BGC, Makati, QC, and Ortigas. If we get more people into fewer cars, there will be more Ubers available for everyone to enjoy. To help with this, riders can enjoy flat fares on uberPOOL starting at ₱99. This is available until December 22 during rush hours in the CBD areas (Monday-Friday, 6 – 9am and 5 – 9pm from specific pickup points and destinations between Makati, BGC, Ortigas, or QC).
- Introducing the Multiple Destinations Rider App feature. With this new feature, you can share a ride with your friends since you can pick them up or drop them off along the way—and even use our Split Fare feature to share the cost! Don’t worry, your driver will be compensated by the time and distance of the entire trip.
We hope the answers above help clarify the situation. We understand how frustrating this situation is for all of us, but now, more than ever, we are committed to finding ways to improve our service in the best way we can.