uberPOOL is our new ridesharing option that matches you with other riders coming from the same area, heading in the same direction, at the same time. Currently in its testing phase, uberPOOL allows you to share your ride to get a discount of up to 25%, while getting cars off the road. It’s the future of transportation – be one of the first to try it in Manila starting 6.15.16.
How is uberPOOL different?
How do I book an uberPOOL ride?
How much will uberPOOL cost?
Does Surge Pricing apply to uberPOOL?
Can I bring other people on my uberPOOL trip?
How are my co-riders chosen?
What if I don’t match with other riders?
What type of car will I get?
How long will it take? Will I go out of my way?
I was picked up first. Why was I dropped off second?
Can I bring luggage?
Can I cancel my trip?
Can I change my destination during the trip?
uberPool works like uberX, with a few differences that help make it a cheaper option:
- Each rider can have only one destination and you can’t change your pickup location or destination after you request
- Because you may be sharing your ride with others to save on fares, a few minutes will be added to your trip time.
- Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, there only be a maximum of 2 riders per pickup.
uberPOOL relies on the same convenient, safe, and reliable UberX ride you know and love.
- Request: Under uberX, select the uberPOOL option. Set your pick-up location AND destination so you can get the upfront price.
- Ride: You may be matched with another rider traveling along a similar route. Picking up additional riders may add a few minutes to your trip, but this guarantees a cheaper fare.
- Relax: Sit back, whether or not you’re matched with other rides, you’ll still pay up to 25% less!
We’ll show you an upfront fare for your trip before you book. Your fare is automatically calculated based on the destination you place as well as the likelihood of getting matched given the time of day and location of your request. An upfront fare may not be honored if a rider changes their destination or makes significant changes to their trip route. In these cases, we’ll fallback to the original time and distance rates.
Yes. uberPOOL fares are estimated in relation to uberX rates. When prices surge on uberX, prices also surge on uberPOOL. That said, uberPOOL will still always be cheaper than uberX since your likelihood of getting matched is taken into consideration when calculating your guaranteed uberPOOL fare.
Each uberPOOL request may have a maximum of 2 riders per pickup, which you can select in the app when you request. Feel free to bring a friend!
Co-riders are matched according to similar pickup locations and destinations. As always, we’re always aiming to take you on the most efficient route based on your request. Once you start your uberPOOL trip, you can’t ask the driver to cancel on the other rider.
If there is no rider near you with a similar route, you’ll get a solo ride (just like taking uberX), but will still only pay the guaranteed fare quoted in the app before you requested.
You’ll share one of the vehicles that’s otherwise available on uberX.
We match riders in a way that does not significantly increase your trip time, nor take you far out of the way. If you get matched with another person, expect that just a few minutes will be added to your total trip time. If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX (but cheaper!).
We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second, but your total trip time will be minimized.
Yes, you can. Taking uberPOOL is one of the most cost-efficient ways to go to the airport! But remember—there will need to be room for another person and their belongings in the car.
When you request uberPOOL, you’re making a commitment to both your co-rider and the driver. Cancellations damage both of their experiences, so please don’t leave them hanging! A cancellation fee of ₱100 will automatically be charged. If you feel like there was a mistake, navigate to your trips tab on the Uber app, select the trip, and follow the steps under “I was charged a cancellation fee”.
Because we use your pickup location and destination when matching you with another rider, we do not recommend changes your destination once the trip has started, because the upfront fare quoted will no longer apply and your fare for trip will fall back to the original time and distance rate computation.