We understand there are moments where riders might accidentally request a pick-up from the wrong address. Sometimes, this experience begins with a phone call and ends with a cancelled ride. With the valuable feedback from drivers and riders, we’re excited to roll out a new feature in the Philippines – Pickup Correction. This feature allows riders to modify their pickup location while their driver is on the way.
This tweak is designed to save time, frustration, and money by giving riders like you more control and flexibility for those moments when things don’t go exactly as planned.
HOW IT WORKS:
- Once your driver is en route, tap “Edit” on the upper right portion of your screen
- Enter your new pickup address or move the pickup pin and tap “Confirm”
- Drivers will be notified of the new location and have their route updated
The pickup is a core part of the Uber experience and we’re always looking for ways to make it as painless as possible for both riders and drivers – give this feature a try today!
Pick-up correction feature is currently not available on uberPOOL.