The Wellington Greenlight Hub will be closed on Friday and Saturday June 22 & 23. You can always get 24/7 customer support online via the 'Help' section of the Uber Driver app.
How to receive requests
Picking up from Wellington Airport
If you’re waiting to pick up riders from Wellington Airport, you’ll be placed in a virtual queue, which means you’ll receive trip requests on a first in, first out basis. This means that driver-partners who have been waiting the longest get requests first.
To operate at the airport, Wellington Airport requires you to comply with its rules and procedures. You’ll need to familiarise yourself with them; failure to do so could result in you no longer being able to conduct pick-ups or drop-offs at the airport.
How to drop off riders
Rides to Wellington Airport
At Wellington Airport, simply drop off riders in the public drop off lane on Level 1 of the car park.
Fees at Wellington Airport
Wellington Airport requires that all driver-partners picking up or dropping off a passengers to pay a $3.00 fee. This is in line with the fee charged by Wellington Airport to small passenger services providing pickups and dropoffs.
This $3.00 fee will be automatically added to your rider’s fare for any trips that involve pickups or dropoffs at the Wellington Airport, so you will not be out of pocket. Collection of this fee from driver partners on behalf of Wellington Airport, and payment to Wellington Airport, will be handled by Uber; driver partners will not be required to pay anything directly to the Airport.
If you are a GST-registered driver-partner, you should be able to claim the GST component of the per-trip Airport Fee. It’s recommended that you contact a registered accountant should you have any questions.
How pickups work at Wellington Airport
1. Enter the virtual queue
To place yourself in the airport queue, head to the area surrounding Wellington Airport and open the Uber app. Once you are in the virtual queue, you will see a number range at the top of your screen indicating where you are in the queue.
There is currently no designated area for driver-partners to wait to receive pickup requests. It is recommended that you find a safe and appropriate public area near the airport to wait for pickup requests.
Trips will be received by driver-partners on a first in, first out basis, meaning driver-partners who have been waiting the longest get the requests first.
Once you are at the front of the queue, you will receive the next available trip request.
2. Accept a trip request and head to the airport terminal
When you receive and accept the next available trip request, in order to meet your rider drive towards the airport along Stewart Duff Drive, as indicated in your driver app.
Turn right at the signs for 'Covered' and 'Premium' to enter under the carpark building, immediately next to the entrance to the Golf Club.
Turn left past the Premium car park and head straight ahead to park in one of the five spaces labelled “Ridesharing Pickup Zone” on the left hand side.
Once parked, keep an eye out for your rider.
3. Locate your rider and exit the airport
Once your rider is in your car, you can begin the trip just as you normally would.
To exit the airport, proceed back out onto Stewart Duff Drive and follow the road around the car park building - stay in the right hand lane to exit via the public pickup lane on Level 0.
Frequently Asked Questions
Do I lose my place in queue if my rider cancels?
You do not lose your place in the queue if your rider cancels.
You will lose your place in the queue if you do any of the following:
- Reject a request
- End or cancel a trip
- Go offline
How do I know my position in the queue?
Shortly after arriving in the area surrounding the airport, your position in the queue will appear (shown in your driver app as a numerical range). It’s important to remember that your position in the queue won’t always mean the same wait time; for example, position 15 can sometimes wait 30 minutes and other times only 5 minutes.
My rider called me and asked me to pick them up curbside. What do I do?
To ensure that traffic at the terminal is kept to a minimum and you are complying with the Wellington Airport Operating Rules, pickups by driver-partners must only occur at the designated pick-up area. If the rider is unsure about where to go, tell them to exit the terminal and follow the signs which say “Ride Sharing Pickup Zone”.
Will I be reimbursed for the airport fee?
A $3.00 fee will be automatically added to your rider’s fare for any trips to or from Wellington Airport, so you will not be out of pocket. Collection of this fee from driver-partners on behalf of Wellington Airport, and payment to Wellington Airport, will be handled by Uber; driver partners will not be required to pay anything directly to the Airport.