Helping riders who are deaf or have hearing impairment
Try being patient and using visual communication to assist people who are deaf or hard of hearing.
Communicating with riders
- Establish eye contact and make sure you're facing the person when you speak
- Switch to visual note taking if necessary
- Use pen and paper or texting
- You can get the person's attention by touching the person on the shoulder or elbow, or moving into their line of sight.
- Talk directly with the rider, not their sign language interpreter or support person
- Move to a quieter area to reduce background noise
- You should avoid shouting an exaggerating your hand gestures or speech speaking extra slowly
All tips provided by Open Doors Organisation. Uber is working to make transportation more accessible to everyone. See how at accessibility.uber.com.