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Helping riders who are deaf or have hearing impairment

Try being patient and using visual communication to assist people who are deaf or hard of hearing.

Communicating with riders

  • Establish eye contact and make sure you're facing the person when you speak
  • Switch to visual note taking if necessary
  • Use pen and paper or texting
  • You can get the person's attention by touching the person on the shoulder or elbow, or moving into their line of sight.
  • Talk directly with the rider, not their sign language interpreter or support person
  • Move to a quieter area to reduce background noise
  • You should avoid shouting an exaggerating your hand gestures or speech speaking extra slowly

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