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Helping riders who are blind or have vision impairment

You can usually help people with vision impairment by offering to guide them to your car. Some people may not need or want that assistance.

Guiding a rider

If a rider needs assistance, try offering your arm to guide the person to the car. Be descriptive about what you're doing and what’s around you, including obstacles like curbs or stairs.

What about service animals?

Riders who are blind or have vision impairment may have service animals with them. It's important to let service animals in your car—they are generally allowed to go wherever their owners go. Service animals must be transported in accordance with the law and Uber’s Service Animal Policy.

Get tips about service animals

Recap

  • Avoid guiding a rider without their permission
  • Offer to guide the person to your car
  • Describe where you are and what's happening
  • Allow service animals in your car

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