Uber Eats

FAQs – new delivery fees

November 25, 2019 / New Zealand

We know that you want the largest choice of restaurants and affordable dishes delivered via the Uber Eats app with speed, convenience and reliability – that’s why we’ve introduced advanced technology to help unlock a range of more affordable delivery fee options, while still allowing you to access further-away restaurants at a higher price.

You may not always see all delivery fee options, as they depend on the availability of restaurants on the app. However, you’ll always see the total delivery fee upfront before you place an order.

How are the delivery fees determined?

The delivery fee you pay will vary depending on the restaurant’s distance from your delivery address and the restaurant’s average cost of orders. 

The app will always show the delivery fee amount before you place an order. 

In cities where busy area fees have launched a busy area fee may also apply to some orders during times of high demand,  and you’ll see an increased delivery fee.

Why does a restaurant that is closer to me have a higher delivery fee than a restaurant that is further from me?

The delivery fee you pay may vary depending on several factors, including the restaurant’s distance from your delivery address.

While in many cases you may see a lower delivery fee for restaurants closer to you, this may not always be the case. 

The app will always show the delivery fee amount before you place an order. 

Why has the delivery fee increased for a restaurant that I normally order from? 

The delivery fee you see for different restaurants may vary depending on several factors, including the restaurant’s distance from your delivery address.

While this means that the delivery fee you pay to order from a certain restaurant has increased, it may be cheaper to order from some restaurants that are closer to you. 

Why are these new delivery fees being introduced? 

We know that you want the largest choice of restaurants and affordable dishes delivered via the Uber Eats app with speed, convenience and reliability  – that’s why we’ve introduced technology to help unlock more affordable delivery fee options, while still allowing you to access further-away restaurants at a higher price.