Every day, millions of people in 400 cities around the world use Uber to get from A to B; wherever they are going in a city, night and day, whether they’re travelling alone or with friends. And while no means of transportation can ever be 100% safe, our technology makes it possible to focus on safety for riders and driver-partners before, during, and after every trip in ways that have never been possible before.
Here are some of the innovative solutions we’ve implemented to improve safety for riders and driver-partners before, during and after every ride.
BEFORE YOU RIDE
DURING YOUR TRIP
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Always Know Where You’re GoingAs soon as a driver-partner accepts your request, the trip is tracked in real-time using GPS technology, so you always know where you’re going and can check you’re on the right route. |
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Share Your LocationWith our SafetyNet feature, an enhancement of the ‘Share my ETA’ function, you can easily share your trip details – including specific route and estimated time of arrival – with up to five pre-selected friends or family with two taps of a button, even if they don’t have the Uber app. Find out more about SafetyNet. |
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Hassle-Free PaymentsEvery trip is cashless which means riders and drivers never have to worry about the risk or hassle of carrying cash or handling change. Once your trip ends, the fare is calculated and your securely stored payment method is charged seamlessly and you will receive your receipt for the trip immediately. |
AFTER YOU RIDE
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Actionable FeedbackOur unique two-way feedback system allows riders and driver-partners to rate each other out of five stars after each trip and submit written feedback. This brings transparency and accountability to every trip. |
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24/7 supportWe take your feedback very seriously, and we act on it. Lost something? Have a question? Need to report a trip? Our 24/7 rider and driver-partner support team are always here to help. Your feedback helps us maintain our high safety and service standards. |
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Rapid ResponseWe have a dedicated Incident Response Team to address any urgent issues. If we receive a report that there has been an accident or altercation between a rider and driver-partner, we can prevent them from accessing the platform while we investigate. |
BEHIND THE SCENES
If you have any questions about safety, visit help.uber.com.