Regional Account Operations Manager (Analytics) - Uber Freight EU
City Operations, Operations & Launch in Amsterdam, Netherlands
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the role: The Uber Freight business is growing, and is expanding internationally. It’s our vision at Uber Freight to transform the industry by creating an efficient, safe, and a high-quality experience for commercial shippers and carriers by matching freight loads through technology. The freight industry in the European Union has a unique set of strategic and operational challenges that require focus to ensure efficient and optimized operations both internally and for our customers.. Our Operations teams are the heart and soul of Uber Freight. The Regional Account Operations Manager (Analytics) - Europe role has a direct impact on the growth of our business and is responsible for developing initiatives that optimise the shipper experience on Uber Freight’s platform. This data-driven role calls for a rare combination of analytical thinking, operational prowess, and interpersonal ability to manage relationships with a very valuable part of our business; our shippers.
It’s a rare and exciting opportunity to be part of a new team at Uber, helping to launch Uber Freight in a new market. Join on the ground floor and help us build the future of freight internationally!
What you'll do:
Strategy. Support the development of a roadmap to set internal standards, goals and criteria for strategic programs
Develop & Optimize Processes. Take big picture ideas and projects and break them into actionable steps with aggressive timelines for completion.
Product Improvement. Articulate the future vision of customer operations with our product team and help sell that vision to our customers. Pro-actively search for bugs and help pilot new features which could improve a seamless carrier and shipper experience.
Efficiency. Drive the efficiency of Account Operations across central and local teams. Identify, analyze, and manage the implementation of efficiency and quality measures, eg CSAT
Stakeholder Management. Manage business stakeholders to solve operational problems and build solutions. Work closely with the US and European Account Ops teams, and the broader Uber Freight business to continually identify and drive new solutions that impact customer operations at large
Standardize. Drive consistency through scalable customer documentation, execution, and escalations
What you'll need:
Bachelor’s degree required, Masters preferred
3+ years of Strategy Consulting, Accounting, Engineering, Banking, or Start-up background with previous experience using data to drive business decisions. Industry knowledge is a plus
Excellent Excel skills and SQL experience required
R & Python preferred but not required (with a willingness to learn)
Demonstrated ability to solve complex problems at scale under pressure
Demonstrated ability to influence the performance of client success or account management
Ability to collaborate and work with a highly diverse set of internal and external partners - requires strong communication and organization skills
Ability to balance attention to detail with swift execution
About the team:
The Uber Freight Account Operations team serves as a partner to our external clients and internal sales team, anticipating challenges and presenting solutions to support Uber Freight's business objectives. They help build and ensure sustainable growth for the European business.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.