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Path Forward Returnship- Service Desk Technician

IT Eng, Engineering in San Francisco, CA

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on new modalities, self-driving cars and even urban air transportation, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.


About the Role


The Path Forward Return to Work program at Uber is a 16- week paid returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to women and men who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply.


At Uber, we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with other women and men transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce.


What You’ll Do


  • Primary escalation point for the frontline support team via chat, onsite, or ticketing system
  • In collaboration with team members and IT leadership, implement great support processes, procedures, and documentation
  • Deploy automated, self service capabilities with tools like Powershell, CrashPlan and Jira
  • Identify opportunities for business enablement through smart use of technology
  • Order, receive, track, and issue hardware, software, and peripherals
  • Develop and implement guidelines for the deployment and management of systems and software.
  • Manage, support, and provision business application in a cloud-based environment
  • Write clear, concise documentation for team members in wiki tools (Confluence, Phabricator)
  • Evaluate and recommend new software platforms and services


What You’ll Need


  • Bachelor of Science in Computers or Business related field, or equivalent work experience
  • A minimum of 3-5 years of Desktop Support and Engineering experience
  • Experience with Mac OS X system administration and applications: OS configuration, troubleshooting, and knowledge of applications including MS Office, Chef, Apple Remote Desktop and DeployStudio.
  • Strong knowledge of Windows PC troubleshooting and application support, including MS Office, Google App Sync, Box Sync.
  • Experience in communication and collaboration technologies
  • Excellent written and interpersonal communication skills

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.