Together we celebrate Pride!

July 29, 2019 / Netherlands

Being able to offer a safe ride to everyone is the basis of the Uber platform. For all drivers and for all passengers. Whoever you are and wherever you come from.

Pride is about celebrating diversity, accepting differences. There are Uber employees and drivers all over the world who help us spread this message. To emphasize this even more, we recently signed the declaration of intent for a non-discriminatory taxi market

Read the stories here

Everyone is welcome at Uber

Unfortunately, there are still examples of misunderstanding and discrimination within the taxi industry. No passenger or driver should be exposed to this. We are working hard to raise awareness and to combat discrimination. That’s why we are happy to share Richard’s story with you, he is part of the LGBTQIA + community and talks about his experiences. Together with Richard we are working on a better understanding of diversity and acceptance within the taxi sector.

Reporting discrimination

It is important that you let us know so that we, but also other organizations, can tackle discrimination. To make reporting these cases easier, we have added an extra option to the app. You can now report discrimination in the following way:

1. Open the menu at the top left of the Uber app

2. Open the option “your trips” and choose the relevant trip

3. Choose “my driver was unprofessional” and “I feel discriminated against by my driver” *

Share your experience here and you will be contacted as soon as possible.

* is your ride not visible in the overview? Then open the menu and choose help → more → legal privacy and other questions → I feel discriminated against by my driver and share your experience here or click on this link.

Of course it is also possible to report discrimination via the general reporting point “report discrimination now”.

Canal Parade 03-08-2019

Uber sails during the Canal pride and we hope to see you there too. During the Pride weekend roads in the center of Amsterdam are closed to cars and it gets very busy. That is why we are happy to give you some tips to get from A to B as quickly, safely and easily as possible during the Pride weekend.

Route Canal Parade:
Oosterdok – Nieuwe Herengracht – Amstel – Prinsengracht – Westerdok

Tip 1: Uber during Canal Pride

Parts of the inner city in Amsterdam will be closed to cars during the canal pride. That is why it is difficult for drivers to drive downtown or pick you up there. Therefore choose a pick-up location just outside the center so that it is easier and faster for you and your driver to find each other. Order only when you are ready to go so that your driver does not have to wait. Check the image below, the red zone is the area where you can’t order an Uber during the Canal Parade.

Besides the closed red zone area above, also the red zone area below is closed for Uber on Friday August 2, from 5pm till Saturday August 3, 2am.

Tip 2: Contact your driver

Having trouble finding each other in the crowds? Or do you want to give your driver extra instructions about your pick-up location? When your ride has been ordered, you can contact each other anonymously via the “Contact” option to coordinate this. Always check the license plate of the car and the profile photo of your driver before you get in, so that you are sure that you are getting into the right car.

Tip 3: Dynamic rates

The dynamic rate can take effect at times of higher demand. In this way we ensure that more drivers are on the road to meet the high demand. Before you order an Uber, the app gives a price indication; so you always know in advance what your journey will cost. Is the rate too high? Then wait a while, because within a short time the crowds and demand, and therefore the dynamic rate, will have decreased.

Finally, make sure that your Uber app is up-to-date, that you are logged in and that your linked credit card / Paypal account is still valid. That way you are ready for an unforgettable Pride week!

uber pride image