Safety and confidence behind the wheel
Our commitment to drivers
Uber is dedicated to keeping you safe on the road. Our technology enables us to focus on the safety of drivers like you before, during, and after every trip.
Helping to keep you safe
New safety features
Share my trip
We know it’s important for you to share the details of your trip with your family and friends to feel safer. Uber’s new Share My Trip feature is designed to help you share easily via SMS, WhatsApp, email or through the app.
You are in control. Share your trip details with whoever you want. They will be able to see your location on a map, trip status, contact details as well as your license plate number.
We want our community to be increasingly safe. Now all riders who choose cash as payment method, must provide Uber with more identification details before taking a first trip.
This means that we will verify the rider through credit card name match or via Facebook account information. Our check includes email address and mobile number verification as part of the Facebook verification process.
Before the trip
Picking up passengers
No anonymous pickups
All riders must create an account and provide their name and phone number before they can request a ride. So when you accept a request, you’ll know who you’re picking up and so will we.
Substitute phone numbers
In many locations around the world, Uber uses technology that anonymizes rider and driver phone numbers to keep contact details confidential. So when you and your rider need to contact each other, your personal information stays private.
Getting to the destination
When riders enter their destination, you will automatically receive turn-by-turn directions in the app, so you can focus on getting there safely.
Always on the map
GPS data is logged for every trip so we know who you’re driving and where you’re going, which promotes accountability and encourages good behavior.
After the trip
Always improving the Uber experience
You rate your rider after every trip. We review those ratings to ensure that everyone you pick up is as respectful as you are. Riders reported to violate our terms of service may be prevented from using Uber.
Our support team is always ready to respond to any questions you may have about your driving experience.
There for you
Safety never sleeps
Our specially-trained incident response teams are available around the clock to handle any urgent safety concerns that arise.
Assisting law enforcement
In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.