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How to be a 5 star driver-partner

Tips and tricks

Becoming a 5 star driver-partner is easy when you follow a few simple steps.

Tips on driving with Uber

Here's what some top-rated driver-partners had to say

5 star tips

  • Be well rested
  • Keep your car clean
  • Make sure your phone is charged
  • Have a sense of humour
  • Make riders feel comfortable
  • Greet riders with a smile (Good first impression)
  • Be professional

Before going online

  • Ensure you are fresh and well rested
  • Check your Vehicle: P.O.W.E.R
    Petrol, Oil, Water, Engine, and Rubber (Tyres)
  • Dress Professionally
  • Ensure that your device has airtime and data

Once you have accepted a trip

  • Be on time
  • Take the most direct route to the rider
  • Navigate to the rider icon
  • Make sure your vehicle temperature is comfortable

Before driving to your rider take a moment to understand where they are and the best route to them.

Calling and cancelling a trip

  • Only call a rider if you are going to miss your ETA or are unsure of the pick-up point
  • Wait 5 minutes before calling your rider to let them know you have arrived
  • Cancel the trip if the rider does not come out after 15 minutes and you cannot reach them

What to do during a trip

  • Ask your rider for their preferred route, radio station, and air con temperature
  • Drive safely and obey the rules of the road
  • Do not use your personal phone while driving
  • Do not engage in unwanted or inappropriate conversation

Difficult scenarios

  • Remain calm
  • Be professional and very polite
  • Show the rider that you are willing to assist them in trying to solve the problem
  • Do not overload
  • Be aware of your surroundings

Commitment to quality

In Uber, we seek that all trips are extraordinary, which is what our customers expect. Hence the reason why we have a strong commitment to providing the best service possible.

Some reasons for losing access to the app:

  • Not taking rider to the requested destination
  • Driving on the account of another person
  • Allowing someone else to use your own account
  • Contacting rider after trip
  • Traffic Code Violations
  • Fraud or dishonest attempt to take advantage of the system
  • Offering the Uber service without using the app
  • Discrimination, abuse and disrespect
Understanding ratings

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