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Your safety is important

Even though the possibility of you experiencing a serious situation is low, we want to make sure you feel comfortable enough to drive and knowing we will be there for you if an emergency comes in.

Details

1. Medical emergency

Examples:

  • The rider or driver experience a medical emergency.
  • The rider or driver have an accident.

In case of injury, call the local emergency number (066) to ensure all injured individuals will receive attention.

These situations should be notified to Uber through the phone. Dial ++52 55 41 63 60 07 at the time of the emergency and provide a detailed explanation of the incident. You may also report this through the "Help" section of your app.

2. Interacting with authorities

Examples: ​

  • Vehicle has been detained or impounded.
  • The driver received a transit ticket related to providing rides through Uber.

These situations should be notified to Uber through the phone. Dial ++52 55 41 63 60 07 at the time of the interaction and provide a detailed explanation of the incident. You may also report this through the "Help" section of your app.

If at all possible, gather all evidence including photos and videos of the interaction

3. Emergency situations

Examples:

  • Theft or abduction of the vehicle.
  • Aggression experienced.

These situations should be notified to Uber through the phone. Dial ++52 55 41 63 60 07 at the time of the interaction and provide a detailed explanation of the incident. You may also report this through the "Help" section of your app.

Additionally, for these instances please file a complaint at the local Public Ministry within 24 hours of the incident.

IMPORTANT:All incidents related to this are to be reported to Uber IMMEDIATELY to provide timely and efficient support.

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