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Upfront Fares: No Math and No Surprises

December 21, 2016 / Macau

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Imagine buying an airline ticket without knowing the full fare until the end of your trip. Or booking a hotel room online and being told that the real price would be 1.3X. Yes, that sounds odd—but it’s what happens with many Uber trips today.

Now, Macau will start enjoying upfront fares when they request Uber rides! Simply enter your destination and get the actual trip fare before you request a ride. This way, you’ll know your fare before you go; letting you decide what’s best for you and your budget.

Upfront fares are calculated using the expected time and distance of the trip and local traffic, as well as how many riders and nearby drivers are using Uber at that moment. When fares go up due to increased demand, instead of surge lightning bolts and pop-up screens, riders are given the actual fare before they request their ride.

There’s no complicated math and no surprises: just sit back and enjoy the ride!

Authorization Hold 

When you have requested a ride, some banks will authorize and hold the upfront price. The price is similar to a pending charge that will only be converted to a full charge after the trip has been completed. If the ride is cancelled, the authorization will be void immediately (depending on the bank, it may take a few days for the void authorizations to disappear from a user’s statement). For more information, please visit here.

FAQs

Q: What if I change my destination, have multiple destinations or makes extra stops?

A: An upfront price may not be honoured if you make significant changes to your trip route. In these cases, we’ll fallback to time and distance rates. When you switch destinations through the app, you will see the following notification alerting that your fare will change, and if it’s a significant change we will bill you the new amount.

 

Q: Other than changing the destination, is there anything else that could result in the fare changing after I request a car?

A: There are some instances when the final fare could be lower than the fare given upfront (for example, if the user has a promo code applied) — or higher, such as if the rider changes the destination of the trip.

Q: Surge pricing icons no longer appear for upfront pricing product – why?

A: This new way of showing prices accounts for surge, but provides the rider with more precise information up front. For example, instead of seeing that a fare will cost 1.5x, you will see that the trip will cost $50. This is aimed at getting riders like yourself more information upfront, so you can choose the product that best meets your needs and budget.

Q: Will surge  pricing be included in the upfront fare?

A: Yes. If there are more people requesting rides than drivers available, fares will increase via dynamic pricing. The price the rider is shown is guaranteed upfront — this will make it even easier for riders to compare the cost among an uberX, UberBLACK or 7-Seater . With upfront prices you cannot book a car without approving the cost beforehand.  

Q:Will discount from promo codes be included in the upfront fare?

A: No. Discount from promo codes are not included in the upfront fare. If your account contains applicable promotion for your ride. The promotion will automatically apply to the final trip fare. You can view the discounted receipt in your Uber App or through email after your trip completed.

Q: If I cancel the trip before it starts, will I still be charged for the upfront fare?

A: No. If you cancel the trip, the authorization for the amount of the Upfront Fares will be voided, although the timing might be different across banks. However, you will still be charged for any cancellation fee if you cancel the trip after 5 minutes.

 

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