Stories

Your guide to being a 5 star rider

December 29, 2017 / Kenya

Everyone deserves to have a 5-star trip experience – both riders and drivers. But, sometimes your rating just doesn’t live up to expectations.

Was it the fact that you spoke too loudly? Or, maybe it was because you insisted on blasting One Direction through your aux cable. Whatever it was, we’re here to remind you that every ride gives you a new opportunity to boost your rating! Take a look at the Pro Tips below.

Hello, is it me you’re looking for?
We all know it – treat others as you wish to be treated – and, it applies to your Uber rides as well. Try to say hello, and introduce yourself when you get in the car. This also helps drivers ensure they’re picking up the right rider so that you can both be on your way!

 

Right place, right time


If your pick-up becomes a game of cat and mouse, your driver is more likely to rate you lower. Do your best to double check that the pin is dropped at your exact location and request from there. Running a few minutes late? Text or call your driver to let them know. 

Ready or not, here comes your Uber


Be mindful of your driver’s time - their time is valuable and they have their own errands to attend to. If you’re requesting for a group of friends, gather up your crew before requesting.

Respect your ride


Treat your driver’s vehicle like it’s your own. You wouldn’t leave trash in the backseat, right? And you wouldn’t slam the door upon getting out, right? Driver-partners use their own vehicles, so please do your best to ensure that the vehicle is in the same condition when you get out as it was when you got in.