Uber’s commitment to providing an innovative transport solution for everyone in Kenya

We have an incredible community of driver-partners who use the app every day to make a living and help move Nairobi in a safe, reliable and affordable way. We take our partnership with them very seriously, because it is just that – a partnership. We are always listening to drivers because their feedback is crucial to how we run our business.

We know that recently some driver-partners, in Nairobi, have expressed concerns around their earnings in light of inflation and the increase in fuel prices. When we cut prices last year it was to encourage more people to take trips. By helping driver-partners stay busy, we hoped to improve the amount of money they make. And we saw an increase in the number of trips taken by new and existing riders and, in many cases, higher than average earnings for driver-partners.

We have always promised that we would continue to monitor partner economics and if anything changed – we’d reassess this price change. We stand by this promise and we are always reviewing partner economics to ensure drivers using the app continue to thrive.

Similarly, we take our relationship with cities very seriously. Which is why we always proactively engage with governments to ensure we can continue to provide an innovative transportation option that helps solve key transport challenges across Nairobi. Importantly, our app is also geared towards enabling sustainable economic opportunities for drivers, so that their small businesses can thrive. We appreciate the ongoing discussions with the Ministry of Transport towards ensuring that innovative technologies, such as Uber, have a place in Kenya and that everyone, anywhere has access to a safe, reliable and affordable ride at the touch of a button.

We remain dedicated to listening to our driver-partners, monitoring their economics and carrying forward our conversation with governments to ensure innovation of the transport system in general, but also innovation for the way entrepreneurs build their own small businesses.

Alon Lits, General Manager Uber Sub Saharan Africa