Uber partners with Bengaluru Police to enhance safety

We’ve rolled out a technology integration with the Bengaluru City Police (BCP) to enhance safety for riders and drivers by strengthening emergency response in the city.

Now, riders and drivers seeking emergency assistance will be able to share their real-time location data, trip details, and contact information with the police directly from the Uber app. The feature enables faster access to critical information and potentially life-saving intervention by first responders.

Seemant Kumar Singh (IPS), Commissioner of Police, Bengaluru city, said: “Technology can play a critical role in improving emergency response. This integration with Uber allows us to receive real-time location and user details directly, which can significantly reduce response time and help us assist citizens more effectively during emergencies.”

Uber has previously implemented similar safety integrations with law enforcement authorities in Telangana, Uttar Pradesh, and Mumbai, and continues to expand these partnerships to strengthen user safety across India.

Sooraj Nair, Head – Safety Operations, Uber India and South Asia, said, “Safety is central to the Uber experience. By integrating our in-app emergency assistance directly with the Bengaluru City Police, we’re enabling faster access to critical information when it matters most. This partnership reflects our continued investment in technology-led solutions and close collaboration with law enforcement authorities to support the safety of riders and drivers.”

How it works

• Rider or driver can access the safety toolkit by tapping the blue shield icon on the Uber app during a trip
• On choosing 112 assistance, the rider/driver will be prompted with their location and contact details and will be notified that these details will be shared automatically when they swipe to call
• As they swipe to call, by default, trip and other contact information will be shared with the police instantly
• Below information will be shared with the police control room:
  • Live Location – auto-updated every 4 seconds
  • Name of the user
  • Contact number of the user
  • Driver and Vehicle details
  • Email, if available
• If the user doesn’t want to share their location with the police, they will have an option to turn off the share location feature. In this case, the SOS signal will not be shared with the control room but the user can still reach out to 112 assistance on the phone

The Bengaluru integration adds to Uber’s broader suite of safety features, which includes a 24×7 safety line, RideCheck, trip sharing with trusted contacts, and anonymised calling.