Introducing Cash Deliveries
Starting September 26th, UberEATS Mumbai will allow people to pay for their orders in cash upon delivery. That means you’ll be collecting cash, making change, and getting your earnings even faster.
Watch the video to learn about cash deliveries.
Visit us to begin cash deliveries
To sign up for cash deliveries, visit the Kurla Greenlight Hub support center Monday through Friday between 2pm - 5pm for an in-person cash information session.
Address: Lower Ground, Phoenix Paragon Plaza, Opp Phoenix Market City, LBS Marg, Kurla West, Mumbai, Maharashtra 400070, India
How cash deliveries work
After you accept a delivery request, a green cash icon will appear in the bottom-right corner of the navigation screen to let you know that you’ll be collecting cash from the delivery recipient.
At dropoff, a green “Collect payment” button with the amount due will appear at the bottom of the screen. When you collect cash from the delivery recipient, you may be asked to provide change.
Keep the cash and we’ll deduct the money owed back to the restaurant and Uber from your digital earnings, an authorized bank account, or a debit or credit card.
Reminder: carry change
To help deliveries run smoothly, we recommend always having change on hand to provide to the delivery recipient.
How will I know if I’ll be collecting cash from the Delivery Recipient?
You’ll see a cash icon in the navigation screen after you accept a delivery request as well as a button stating the amount due when you arrive at the drop off location.
What should I do if the Delivery Recipient doesn’t have enough cash to pay for the order?
You’ll have an opportunity to tap the “Customer payment problem?” button during the drop off. Follow the instructions and hand the food over to the delivery recipient, regardless of payment. Yes, you still give them the food. Uber will handle the rest.
I delivered an order and it said to collect $0 in rupees. Can that be right?
If the customer uses a promotion, sometimes the amount on the screen may seem low or may even be $0; don’t be alarmed. Trust the screen and collect the displayed amount from the delivery recipient.
What if I don’t have exact change for the delivery recipient?
We recommend that delivery partners always be prepared to offer exact change to delivery recipient. If you don’t have the correct change, it is recommended that you leave the food with the delivery recipient before leaving to break change.
Do I get to keep all of the cash I collect?
No, a portion will be owed to Uber and to the restaurant.
How do I know if I need to return money to Uber?
You can keep track of the money you owe back to Uber in the Transaction Activity screen in the Uber Partner app.
Is there a maximum amount of cash that I’ll be asked to collect?
Yes, to minimize the amount of cash you’re carrying at any given time, delivery recipients will only be allowed to pay in cash on orders below a certain amount.
What if I don’t want to accept cash deliveries?
Once you opt in to cash deliveries, you can contact support to opt out of cash deliveries at anytime.