Communication and Knowledge Manager, Central Operations - JUMP Bikes
Central Operations, Operations & Launch in San Francisco, CA
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
The role is responsible for improving our JUMP operations at scale. This role will be tasked with helping establish a clear and cohesive operations strategy, executing on that strategy, leading high visibility projects, and working cross-functionally with teams across the business.
The team is tasked with delivering improvements at scale, focusing on efficiency, and raising the bar of quality across our operations. We work to centralize processes where possible and where not possible, provide advisement to local teams on how they can execute their processes more efficiently. The overall goal of everything we do is to create efficiency, increase quality, and add automation.
What You'll Do
Create the tools, processes and assets required to a fluid communication flow between Ops and its main stakeholders
Create the tools, processes and assets required to keep knowledge of operations fully available to the organization
Create training for the Central Operations Team on Technical/Mechanical Safety SOPs and New Products. Maintain indsutry level knowledge regarding this.
Lead the creation of a collaborative interaction model between our Central Operations team and our local city teams.
Build, maintain, communicate, and present detailed reporting at city, regional, and global levels.
This role demands excellent stakeholder and project management skills, as well as the ability to both plan and execute projects of varying time horizons and scope with minimal guidance.
What You'll Need
4+ years of experience in communications management, knowledge management, training or related field(s)
Exceptional communication, project management, and organization skills.
Entrepreneurship mentality. Must be a self-starter. Self-motivated, works independently and possesses strong organization and time management skills.
Experience with data-based decision-making, exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
Mentality that no project is too big or too small to give their full 100%. Doesn't hesitate to roll up their sleeves to get the job done.
Strong interpersonal skills. Ability to build relationships, manage stakeholders, and create a strong partnership between Central Ops and other teams across the business.
Bachelor's degree required.
About The Team
JUMP is building the future of urban mobility: shared electric vehicles that are the quickest, most enjoyable, and most empowering way to get around a city. More cost effecient than most public transit and faster than cars in traffic, JUMP is a game-changer for local transportation. Founded in 2010, JUMP pioneered dockless bike share and has deployed more than 14,000 bikes in 6 countries. This year JUMP is launching the next generation of e-mobility options in San Francisco, Washington DC, Chicago, and other top tier US markets. Our goal is to transform cities, making them more sustainable, equitable, and livable through electric mobility.
To make this vision a reality, we need to grow our team. We place tremendous value on our company’s roots and culture: a mix of ingenuity, controlled chaos, hard work, and sense of purpose. This is a great opportunity to join a rapidly growing team that is shaping the future of transportation.
At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.